The Emergency Notify i.e. "E-Notify" feature in SOVA is an advanced emergency communication system that provides a quick, effective means of reaching key personnel to inform them of an emergency situation at your property. Communication channels available to reach your key personnel include email, SMS text message, and automated phone call. Below is the dispatch screen showing the E-Notify button. If you are familiar with this screen in SOVA, you may notice that the activity feed is collapsed to expand the map view. You can toggle the activity feed by using the handle at the left edge of the map:

Setting up the E-Notify System:

Prerequisites:

• Add recipients to the Communication screen, "Emergency Alert" tab. If you need help learning how to setup the various communication recipient lists in SOVA, please read the articles in the Communication category of the Knowledge Base.
  

How does it work?

• Clicking the E-Notify button opens a popup allowing you to select recipients (all recipients you add in the communication tab are automatically selected). The popup is shown below:
  

• Click the orange button to open a popup screen and de-select any recipient that you do not want to send the alert to. All recipients are pre-selected by default.
  
• Back in the popup screen above, compose your message.
  
• Choose whether you want to send automated phone calls. Selecting this box when sending will:
  
  • Place all recipients in a voice queue.
    
  • Begin making calls automatically to each recipient.
    
  • Open a queue screen so you know immediately if the automated system reached the recipient, the call went unanswered, or the call went to voice mail. This can prove useful as you will know at a glance which of your managers or key personnel have received your communication, and which key individuals have not.
    
• Click the "Send" button to send your message.
  
• Recipients will receive an email and/or text based on their communication settings. They might also receive an automated phone call, depending on your choice to send an automated voice call for the alert.