Related Articles
Dynamic Tours
Does your heat map look like this? Example heat map A heat map in SOVA shows activity by your security officers where "hotter" colors represent higher levels of activity and "cooler" colors, or no color at all, represent little to no activity. In ...
Active Tours
The "Active Tours" menu, accessible from the user context menu of SOVA Mobile, shows tours that are currently underway at your property. This is useful if you have an officer who would like to perform a patrol, but doesn't want to begin a tour that ...
Adding Tours
Adding tours happens almost entirely from the mobile device and involves selecting a tour name, adding an optional image to identify the tour and adding checkpoints. Once those steps are done, simply sync changes to your other devices and you are ...
I received an email about a recent sign-In to SOVA
To protect your account, SOVA sends you a notification if your account is signed in to from a new device or browser. This doesn’t necessarily mean your account has been compromised. If you recently signed in from this device or browser, you may have ...
Troubleshooting Connectivity Issues
When devices are misbehaving, you may discover that user activities are not being reported properly, tours are not showing up as being submitted, or the dispatch activity feed may not even show a security officer logged in, even though you know they ...