Setting ICC classification to an incident report

Setting ICC classification to an incident report

When creating a new incident report, you may have noticed a new dropdown option at the bottom of the form entitled "Incident Confidentiality Classification ICC".


What is ICC?

Setting the ICC for an incident controls various aspects on how the IR is shared. This value can be set when the IR is first created, or at any point in the process, all the way through when the IR is accepted.

Available settings for ICC

  1. Standard - No restrictions on visibility, sharing, or notifications
  2. Elevated - IR's do not appear in shift reports unless fetched prior to ICC change. Can be emailed by admins only
  3. Sensitive - Highest level. IR's do not appear in shift reports. Only visible to admins in the IR list. Cannot be emailed. No notifications sent when saved, even if marked critical. PDF's can be downloaded by admins only.

Setting ICC for existing IR's

In the incident list, placing your mouse over the action icon for any IR reveals a menu option, :Change ICC":



Selecting that opens a popup where you can change the ICC value:


Example usage:

  1. Let's assume you have an incident that involves a security officer, and you wish to write information in the narrative that you do not want other security officers to see. By setting the ICC to sensitive, only admins would see this IR in the list
  2. Maybe you have an incident that involves another employee, and you feel there is the possibility the incident may result in legal action. You need to secure the report so it's not shared with anyone. Set the ICC to elevated, and only admins can email the report out to persons subscribed to the "Send IR" communication list.