The user menu is missing in my device

The user menu is missing in my device

SOVA has a user context menu at the top right of all user screens.
SOVA mobile user menuuser screen in SOVA mobile
The options that appear when clicking this menu are "contextual" and will vary depending on what screen the user has active. For example, from the main user screen you have options to write shift notes, start an incident report, check to see if there are any scheduled tasks coming due, or to view persons of interest, among others. From an active tour, the context menu allows activating the flashlight, writing tour notes, or locking the screen to prevent pocket dialing.

The SOVA User Context Menu:

Some devices will not show this menu. If your devices don't have a context menu like shown above, not to worry! This simply means that Android itself is controlling the context menu for you. You can find the same context menu shown above by holding your finger down on top of the hardware menu button, at the bottom of your device. Below is the button in the Samsung Galaxy S3:

 



    • Related Articles

    • Setting Up A New Mobile Device

      If you are self-installing SOVA as part of your initial setup, or are replacing a damaged or missing device, here are the steps required to get your new mobile device up and running quickly with the SOVA security system: Purchase an Android device ...

    • Mobile Issues

      No current issues noted.

    • Updating your mobile device to the latest app version

      Tap the Play Store icon in your device  . If you cannot see your Play Store icon, you may need to tap the button at the bottom of your device to show all apps In the Play Store, tap the three horizontal lines at the top left  A menu will open. From ...

    • Mobile FAQ's

      Q. Can I use an iPhone with SOVA? The short answer is, not yet. The latest version of iOS (the system software that runs on an iPhone) has a limited ability to scan NFC, or "Near Field Communication" which is the technology that SOVA uses to ...

    • Mobile Alerts Terms and Conditions

      Effective Date: January 01, 2020 1. By signing up for Mobile Alerts (also the "Service") and/or continuing to receive Mobile Alerts to your mobile number, you agree to be bound by these Terms and Conditions ("Terms"). Your participation in the ...