The user menu is missing in my device

The user menu is missing in my device

SOVA has a user context menu at the top right of all user screens.
SOVA mobile user menuuser screen in SOVA mobile
The options that appear when clicking this menu are "contextual" and will vary depending on what screen the user has active. For example, from the main user screen you have options to write shift notes, start an incident report, check to see if there are any scheduled tasks coming due, or to view persons of interest, among others. From an active tour, the context menu allows activating the flashlight, writing tour notes, or locking the screen to prevent pocket dialing.

The SOVA User Context Menu:

Some devices will not show this menu. If your devices don't have a context menu like shown above, not to worry! This simply means that Android itself is controlling the context menu for you. You can find the same context menu shown above by holding your finger down on top of the hardware menu button, at the bottom of your device. Below is the button in the Samsung Galaxy S3: