General FAQ
Browser Isolation Explained
Browser isolation protects users from untrusted, potentially malicious websites and apps by confining browsing activity to a secured environment that is separated from user devices and organizational networks. Some call this 'Sandboxing'. Visiting ...
How to clear browser cache and cookies
Chrome In the upper right hand corner, select the Menu, choose More Tools, and select Clear browsing data… In the Clear browsing data popup, choose a time range like 'All time' Ensure the check boxes are selected for Cookies and other site ...
Dispatch time is not correct
Why is the time incorrect when I record tasks in SOVA dispatch? SOVA sets a cookie on your computer during login. The cookie contains data about your timezone. This allows the system to record the accurate time when recording Non Tour Tasks (NTT's) ...
My webcam is not working
Generally this is a issue with the permissions in your browser. The instructions below should help troubleshoot. Contact us is you need assistance by creating a help ticket. Step 1 - Check that your webcam is functioning Click the Start button ...
I cannot attach images from our CCTV system to an incident report
Likely the image you are trying to attach to the incident report is encrypted in some way. You will discover that the image file opens fine using the image viewer available in Microsoft Office and also MS Paint, but fails when you attempt to open it ...
ReCAPTCHA not working at login screen
When using the Google Chrome browser and trying to login to the SOVA website, if you are unable to click the "I am not a robot" box at the login screen, please try these steps: Make sure you are trying to login via https, and not http. Clear Cache ...
The user menu is missing in my device
SOVA has a user context menu at the top right of all user screens. user screen in SOVA mobileThe options that appear when clicking this menu are "contextual" and will vary depending on what screen the user has active. For example, from the main user ...
How do I scan an NFC tag with my mobile phone?
Scanning an NFC tag or tour button requires a bit of technique, and the specifics can vary slightly depending on phone model. Here are the steps to scan an NFC tag in SOVA: Start the SOVA Mobile app and either open the admin dashboard and tap "Read ...
How do I logout users if they forget?
Logout user via SOVA Mobile: If you know the device the user was on, go to that device and log the user out manually. If you suspect the user might have logged in to multiple devices, you can find out which devices the user is logged in to by ...
How do I get access to my data?
Client data resides in the cloud, which is to say on a server managed by Amazon Web Services (AWS). This platform is known for it's security, reliability and ability to quickly scale up based on demand, and to provide fail safe mechanisms in the ...
Mobile FAQ's
Q. Can I use an iPhone with SOVA? The short answer is, not yet. The latest version of iOS (the system software that runs on an iPhone) has a limited ability to scan NFC, or "Near Field Communication" which is the technology that SOVA uses to ...