Lost and Found
Shipping Electronics Safely - Lithium Batteries
Lithium batteries are everywhere. In our laptops, cell phones, and a myriad of other personal electronics. They provide an energy source we could not live without. In this modern age, we take them for granted, and may not fully understand or ...
Process lost and found via the mobile app
Watch the video to learn how to process a stored lost and found item to claimed or disposed and capture an electronic signature all from within the SOVA mobile app.
Can I ship unopened alcohol back to a guest who left it while staying at our hotel?
Shipping alcohol back to a individual who left it behind while a guest at your hotel can be problematic and even illegal. While FedEx and UPS have licenses to ship alcohol, In some U.S. States, the shipping originator (you) are required to hold a ...
How to schedule carrier pickups once shipments are created
Once your customer has paid to have their lost and found item shipped back to them, using the shipping system integrated into SOVA lost and found, you may need to schedule a pickup at your location. While it is possible that you regularly have UPS, ...
Guest Inquiries and Merging Records (Video)
Guests can submit a lost and found inquiry by visiting our website, clicking the "Lost and Found" button and entering your unique lost and found ID associated with your hotel. Then, they complete a simple web form with the details of their lost item. ...
Adding Lost and Found Items
After you have completed the setup of your lost and found system in SOVA, you are ready to begin adding found items to your lost and found inventory. If you have not completed the setup, please search the Knowledge Base for "Lost and Found Setup" and ...
Setting Up Lost and Found
The lost and found module in SOVA provides a very efficient means of tracking your lost and found items, but also allows you to process shipping of those items where the payment for shipping is passed back to customer. Shipping lost and found items ...
How do I delete lost and found items?
Currently there is not a function to delete lost and found inquiries or items. This is because the potential exists that you could create a LF item, print a bag tag, delete the lost and found record, then try to scan the bag tag and the system would ...
Lost and Found Listview
The lost and found listview, accessible by navigating to Lost and Found > List Lost/Found, is where you can manage your entire lost and found operation. Read on as we highlight some of the important features of this screen: You can minimize the ...
Lost and Found Shipping
SOVA comes integrated with a full featured shipping payment system, useful if you are faced with lost and found items that you need to ship back to customers of your business after they have already departed your property. Having the ability to pass ...