Lost and Found Search

Lost and Found Search

Your officers are armed with a sophisticated tool to perform searches on your lost and found inventory, right from the palm of their hand. Useful at a hotel, as security officers can respond directly to guests regarding their  lost and found inquiries while out walking the property with their mobile device.

The lost and found search is found in the user context menu of SOVA Mobile.

  • Open the user context menu and select "Lost & Found":


  • The screen below opens
  • We will run a query on "Sunglasses" over the last 30 days:


  • Tap the search icon at the top right to see the results:


  • Images are clickable so while a security agent is talking to a guest, they can prompt for additional details about the item. Once the security officer is confident that they have found the owner of the item, they can show the picture and escort the guest to the loss prevention department to claim their lost item.

    • Related Articles

    • Lost and Found Listview

      The lost and found listview, accessible by navigating to Lost and Found > List Lost/Found, is where you can manage your entire lost and found operation. Read on as we highlight some of the important features of this screen: You can minimize the ...

    • Setting Up Lost and Found

      The lost and found module in SOVA provides a very efficient means of tracking your lost and found items, but also allows you to process shipping of those items where the payment for shipping is passed back to customer. Shipping lost and found items ...

    • Adding Lost and Found Items

      After you have completed the setup of your lost and found system in SOVA, you are ready to begin adding found items to your lost and found inventory. If you have not completed the setup, please search the Knowledge Base for "Lost and Found Setup" and ...

    • Lost and Found Shipping

      SOVA comes integrated with a full featured shipping payment system, useful if you are faced with lost and found items that you need to ship back to customers of your business after they have already departed your property. Having the ability to pass ...

    • How do I delete lost and found items?

      Currently there is not a function to delete lost and found inquiries or items. This is because the potential exists that you could create a LF item, print a bag tag, delete the lost and found record, then try to scan the bag tag and the system would ...