ReCAPTCHA not working at login screen

ReCAPTCHA not working at login screen

When using the Google Chrome browser and trying to login to the SOVA website, if you are unable to click the "I am not a robot" box at the login screen, please try these steps:
  1. Make sure you are trying to login via https, and not http.
  2. Clear Cache and Cookies
  3. If you’re still facing the same issue, try in Incognito mode. If you no longer see this issue, disable extensions one by one to check which extension is causing the issue
  4. If the issue still persists, reset Chrome settings
  5. If the above steps don't work, create a new browser profile for Chrome
You can also try Chrome Canary. It's a future developer version of Chrome with all the latest updates and features. You can also try logging in using the Mozilla Firefox browser.

NOTE: Internet Explorer may allow you to login, but is not supported.

If you need further assistance, please submit a ticket in our support channel and we'll take a look.

    • Related Articles

    • Communication Screen

      The communication screen found at   Settings > Communication   is where you can setup distribution lists of individuals to receive email and/or SMS notifications when certain events happen within SOVA. There are currently 47 different distribution ...

    • My webcam is not working

      Generally this is a issue with the permissions in your browser. The instructions below should help troubleshoot. Contact us is you need assistance by creating a help ticket. Step 1 - Check that your webcam is functioning Click the Start button ...

    • Setting up Login and Logout buttons

      In SOVA, you setup login and logout buttons in a similar way as an ordinary tour button, with one slight difference. In the mobile device, after scanning a button from the Admin Dashboard that you intend to add to your system, you simply change the ...

    • Browser Isolation Explained

      Browser isolation protects users from untrusted, potentially malicious websites and apps by confining browsing activity to a secured environment that is separated from user devices and organizational networks. Some call this 'Sandboxing'. Visiting ...

    • Troubleshooting Connectivity Issues

      When devices are misbehaving, you may discover that user activities are not being reported properly, tours are not showing up as being submitted, or the dispatch activity feed may not even show a security officer logged in, even though you know they ...