Writing Incident Reports (video)
This training video describes how to write incident reports in the SOVA platform, starting in SOVA Mobile and finishing the incident report in SOVA Web. SOVA remains flexible in this regard. You can begin the IR on the mobile device, collect basic information, capture a few photos, then transfer the IR to the web for completion. Or, start and finish the report right from the mobile device.
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Incident Report Listview
The Incident Report listview in SOVA allows you to see all incident reporting from a single screen. From here, you can view and edit IR's, review media attached to IR's like images, audio and video files, PDF's and WORD documents. There are many ...
Adding default tasks to incident reports
A day in the life of a security officer can bring many tasks, from patrolling the property, scanning visitors in and out and checking identification, investigating incidents, interviewing witnesses and writing reports, reviewing CCTV cameras, and ...
Changing Incident Report Status
Incident reports (IR's) created in SOVA go through a lifecycle from inception to acceptance. At the various stages, authors of the IR may or may not have the ability to edit their reports, others can always send comments via email to the IR author to ...
Incident Report Numbering
SOVA offers flexibility in how you number your incident reports. While it might not be possible to create a numbering system that is exactly what you currently use, especially if you have a very complex system, you should be able to get pretty close. ...
Incident Report FAQ's
Q. I attached some images to an incident report and I can't get the pdf to download. Am I doing something wrong? This sometimes occurs when the images are uploaded at high resolution causing the system to time out while processing the IR for ...