Master Services Agreement Summary

Master Services Agreement — Summary

A plain-language overview of the agreement that governs use of SOVA. The full agreement is the binding document; this page is a reading aid.

📄	Download the full agreement below Master Services Agreement v2026.3 · PDF

What you're agreeing to

When your organization signs the SOVA MSA, you're entering a commercial software-as-a-service agreement. The agreement governs how SOVA delivers the platform, how your data is handled, what happens if something goes wrong, and how either party can end the relationship.

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Your data stays yours

SOVA is a processor, not an owner. You can export your data in standard SQL format at any time.

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Privacy by default

Biometric and license-plate recognition features are off unless you explicitly enable them under a separate addendum.

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No AI training

SOVA does not train AI models on your data, and our AI providers are contractually prohibited from doing so.

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Clear liability limits

Both parties have defined liability caps tied to the fees paid in the trailing twelve months.

Key sections at a glance

§ 6–8	Customer data and privacy You own your data. SOVA processes it only as needed to provide the service. You're responsible for the content you upload.
§ 8A	Automated license plate recognition (ALPR) Disabled by default. When enabled, plate images are sent directly from the officer's device to a third-party recognition service — not through SOVA's servers — under that provider's own terms. Enabled only after you sign a separate Vehicle Identification / ALPR Addendum and confirm your site has a posted ALPR usage policy.
§ 11	Biometric features Disabled by default. Enabled only after you sign a separate Biometric Addendum and confirm legal compliance for your jurisdictions.
§ 21	Indemnification SOVA defends you against claims that the platform infringes someone else's IP. You defend SOVA against claims arising from your use, your content, and your compliance choices.
§ 24	Limitations of liability General liability is capped at trailing 12-month fees. Data and security claims have a higher cap. Some categories have an absolute ceiling tied to insurance.
§ 25–27	Termination, data export, and deletion Either party can terminate with notice. You can export your data on the way out. SOVA deletes remaining data after a defined window.
§ 29	Insurance SOVA carries Commercial General Liability, Auto, and Workers' Comp coverage, and is binding Cyber Liability coverage within 60 days of contract execution.
§ 30	Operations and continuity SOVA's operational support team includes overseas members with role-based access limited to operational functions and your organizational contacts — never visitor or incident records.

Related documents

These supporting documents are referenced by the MSA and provide additional detail on specific topics:

📖 Privacy Center How we handle personal data	📄 Data Processing Agreement For customers requiring a DPA
👥 Shared Responsibility Policy Who handles what	📋 Subprocessor List Third parties that process your data
💻 Open Source Attribution Components and license notices

A note on this summary

This page is a reading aid, not a contract. The terms that govern your relationship with SOVA are set out in the Master Services Agreement and any Order Form, addendum, or DPA you sign. If anything on this page conflicts with the signed agreement, the signed agreement controls. Questions? Contact your SOVA representative.