Subprocessor List

Subprocessor List

LAST UPDATED: February 26, 2019

 

To support SOVA in delivering its Services, SOVA may engage third party service providers to assist SOVA with its data processing activities. When we work with these service providers in our capacity as a data processor, the third-party service provider is a sub-processor of SOVA (“Sub-processor”).

 

This page identifies the Sub-processor, describes where they are located, and what services they provide to us. Before engaging any Sub-processor, we perform extensive due diligence, including detailed security and legal analysis. We do not engage a Sub-processor unless our quality standards are met. Our Sub-processors are all subject to contract terms that enforce compliance with applicable data protection laws.

 

SOVA currently uses the following Sub-processors:


Sub-processor
Have DPA
Purpose
Location of Sub-processor
Data Disclosed
Ably
 
Real time data delivery platform
 United Kingdom
Device unique ID, device IP, device data, localization data, name, date, time
Amazon Web Services

yes

Cloud service provider
United States of America
That which is provided by Customers. Could include name, face image, address, phone number, email, unique ID, alias, password, employee ID, device unique ID, device IP, access datetime, date of hire, device data, localization data, (biometrics, height, weight, age, race for Persons of Interest only), vehicle make, model and plate number
Brightcove (ZenCoder)
yes
Video optimization
United States of America
Video content
CarQuery
pending
Vehicle data API
 
Vehicle make, model, year and color
Crashlytics (Google)

Mobile app monitoring and crash reporting
United States of America
Device unique ID, device IP, location
Google

Address validation, maps
United States of America
Address of Customer place of business. International address of shipping recipient
GoShippo
yes
Shipping
United States of America
Name, address, email, phone number of shipping recipient
Plivo
yes
Telephony (Voice)
United States of America
Phone number
Pure Chat
yes
Chat service for website visitors
United States of America
Name and email
Pusher
 
Real time data delivery platform
United Kingdom
Device unique ID, device IP, device data, localization data, name, date, time
Sinch
yes
Telephony (SMS)
United States of America
Mobile number
SmartyStreets
yes
Address validation
United States of America
US address of shipping recipient
Stripe
yes
Payment processing
United States of America
Shipping carrier data, i.e. package size, weight, ship and receive data, origin and destination address, recipient phone and email for international shipments
Twilio
yes
Email sending via SendGrid, Telephony (SMS)
United States of America
Email

 

Previous versions:

  • None

 

Our business needs may change from time to time. For example, we may deprecate a Sub-processor to consolidate and minimize our use of Sub-processors. Similarly, we may add a Sub-processor if we believe that doing so will enhance our ability to deliver our Services. We will periodically update this page to reflect additions and removals to our list of Sub-processors.

 

For more information on SOVA’s privacy practices, please consult our Privacy Policy.

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