LAST UPDATED: May 6, 2026
This Platform User Agreement (“Agreement”) is a legal agreement between you and SOVA Systems LLC, a California limited liability company (“SOVA”, “we”, “our”, or “us”), governing your use of the SOVA platform, including the SOVA web portal accessible at https://sovasystems.com/users/login and the SOVA mobile applications for Android, iOS, and other supported platforms (collectively, the “Services”).
PLEASE READ THIS AGREEMENT CAREFULLY. By electronically accepting this Agreement (for example, by clicking “I Agree” in the SOVA web portal or mobile application), or by accessing or using the Services, you agree to be bound by this Agreement and the documents incorporated by reference. If you do not agree to this Agreement, you may not use the Services.
You acknowledge that the company, property, employer, or other organization that has provided you with access to the Services (the “Customer”) has entered into a Master Services Agreement and related order documents with SOVA, and your access to the Services is provided to you by the Customer under that agreement. The terms governing your relationship with the Customer (including any employment, contractor, or assignment terms) are between you and the Customer; this Agreement governs only your use of the Services.
Contents of this Agreement
- General Terms
- Your Rights to Use the Services
- Restricted Use of the Services
- Content and Conduct
- Use With Your Mobile Device
- Personal Information and Privacy
- Location Tracking
- Audio, Video, and Image Capture
- Biometric Data
- Communications
- Account Credentials and Updates
- Trial and Beta Features
- Third-Party Products
- Disclaimer of Warranties
- Limitation of Liability and Indemnity
- Changes to this Agreement
- Termination
- Export and Trade Restrictions
- U.S. Federal Government Use
- Governing Law, Disputes, and Class Action Waiver
- General Provisions
- Additional Terms for Apple iOS Users
- Additional Terms for Google Play Users
1. General Terms
This Agreement incorporates by reference:
- The SOVA Services Privacy Policy, which describes how SOVA collects, uses, shares, and stores information in connection with the Services
- Any additional terms and conditions presented to you in connection with specific features of the Services or with third-party products integrated into the Services
- Any terms provided separately to you for the Services, including product or feature-specific terms
You must be at least 18 years of age, or the age of legal majority in your jurisdiction (whichever is greater), to use the Services. By accessing or using the Services, you represent that:
- You have the legal capacity to form a binding contract with SOVA
- You are not a person who is prohibited from receiving the Services under the laws of the United States or any other applicable jurisdiction
- You will comply with this Agreement and all applicable local, state, national, and international laws, rules, and regulations
2. Your Rights to Use the Services
The Services are protected by copyright, trade secret, and other intellectual property laws. SOVA grants you a personal, limited, non-exclusive, non-transferable right to access and use the Services solely for the purposes for which the Customer has provided your access. SOVA reserves all rights in the Services not expressly granted to you in this Agreement.
You agree not to, and not to permit any third party to, do any of the following:
- Provide access to or share your credentials with any other person
- Reproduce, modify, copy, sell, trade, lease, rent, sublicense, or resell the Services
- Decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code or underlying ideas of the Services, except to the extent expressly permitted by applicable law
- Make the Services available on any file-sharing or application hosting service
- Use the Services in a manner that violates any applicable law, regulation, or this Agreement
3. Restricted Use of the Services
You agree not to use, and not to permit any third party to use, the Services to upload, post, distribute, link to, publish, reproduce, engage in, promote, or transmit any of the following:
- Illegal, fraudulent, defamatory, obscene, threatening, abusive, hateful, harassing, or otherwise objectionable information or communications
- Content that impersonates someone else or falsely represents your identity or qualifications, or that may constitute a breach of any individual’s privacy
- Investment opportunities, solicitations, chain letters, pyramid schemes, unsolicited commercial communications, or spam
- Viruses, Trojan horses, worms, or other disruptive or harmful software, files, or data
- Information, software, or content that you do not own or have the right to use
You agree not to engage in, solicit, or promote any activity that may be illegal, violates the rights of others, or could subject SOVA to liability, including:
- Unauthorized access to or use of the Services or any third-party accounts, data, computers, systems, or networks
- Interference with others’ use of the Services or any system or network
- Unauthorized collection or use of personal or confidential information, including phishing, pharming, spidering, scraping, or harvesting
- Probing, scanning, penetrating, or testing the vulnerability of any SOVA system or network, or breaching any SOVA security or authentication measures
You acknowledge that the Services are not intended for permanent storage of critical data, and you agree not to use the Services for general archiving or backup purposes, or to store data pertaining to power generation, military or national security operations, or any function intended to sustain or rescue the health or well-being of any person.
4. Content and Conduct
“Content” means any data, information, text, graphics, images, audio, video, files, or other materials that are uploaded, transmitted, posted, generated, stored, or otherwise made available through the Services. Content uploaded or generated through the Services on behalf of the Customer is “Customer Data” and is owned and controlled by the Customer.
You are responsible for the Content you submit to the Services. You must not submit Content that infringes the rights of any third party or violates any applicable law. SOVA may, but is not obligated to, monitor Content for compliance with this Agreement and applicable law, and may remove or refuse to display any Content that SOVA reasonably believes violates this Agreement.
You acknowledge that the Customer (and authorized users designated by the Customer) may have access to the Content you submit through the Services. You should review the Customer’s policies regarding Content and acceptable use.
Feedback. If you provide SOVA with feedback, suggestions, or ideas regarding the Services, SOVA may use that feedback in any way, including in future modifications of the Services or in marketing materials. You grant SOVA a perpetual, worldwide, fully transferable, sublicensable, irrevocable, fully paid-up, royalty-free license to use any feedback you provide.
5. Use With Your Mobile Device
Mobile access to the Services requires an active SOVA mobile device, which is typically configured by the Customer or by SOVA on the Customer’s behalf, and an internet connection. The Services may not be available on all mobile devices or telecommunication providers. SOVA is not responsible for the availability of telecommunication services from any provider, for any disclosure of information by your provider, or for the cost of telecommunications services associated with your use of the Services.
SOVA MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING:
- THE AVAILABILITY OF TELECOMMUNICATION SERVICES FROM YOUR PROVIDER OR ACCESS TO THE SERVICES AT ANY TIME OR FROM ANY LOCATION;
- ANY LOSS, DAMAGE, OR SECURITY INTRUSION OF TELECOMMUNICATION SERVICES; OR
- ANY DISCLOSURE OF INFORMATION TO THIRD PARTIES OR FAILURE TO TRANSMIT ANY DATA, COMMUNICATIONS, OR SETTINGS CONNECTED WITH THE SERVICES.
SOVA’s collection and use of personal information through the Services is described in the SOVA Services Privacy Policy. By using the Services, you acknowledge that you have read the Services Privacy Policy and understand how SOVA processes personal information.
SOVA’s relationship with respect to personal information processed in the Services is primarily with the Customer. Where SOVA processes personal information on the Customer’s behalf, SOVA acts as a service provider or processor under applicable law, and the Customer is the controller or business responsible for that processing. If you have questions or requests regarding personal information about you that is processed in the Services, please contact the Customer in the first instance.
7. Location Tracking
The Services include real-time geolocation tracking when you are logged in to the SOVA mobile application. You acknowledge and agree that:
- The SOVA mobile application collects continuous geolocation data while you are logged in
- Your geolocation data is shared with the Customer for security operations purposes, including patrol verification, dispatch, and incident response
- Your device displays a persistent system notification while location collection is active, consistent with the operating system’s requirements for foreground location services
- Geolocation collection stops when you log out of the SOVA mobile application
The Customer is responsible for providing required notices to, and obtaining required consents from, you and other Users in compliance with applicable workplace privacy and electronic monitoring laws. For information about how SOVA processes your geolocation data, see the
Services Privacy Policy.
8. Audio, Video, and Image Capture
The Services include features that allow you to capture audio recordings, video, and images, including voice notes, witness statements, incident scene photos, video clips, and live video transmission to a dispatch operator. You acknowledge and agree that:
- You are responsible for complying with all applicable laws when capturing audio, video, or images of identifiable individuals, including obtaining required consents under federal and state wiretap laws (including any applicable two-party consent laws), workplace privacy laws, and laws governing the collection of images of identifiable individuals
- You will not capture audio, video, or images that you are not authorized to capture
- You will inform individuals being recorded where required by applicable law
- The Customer may set additional policies governing your use of audio, video, and image capture features, and you agree to comply with those policies
9. Biometric Data
The Services may include optional biometric features that the Customer may enable in accordance with the SOVA Biometric Data Addendum. Biometric features are disabled by default. Where biometric features are enabled at a Customer site, your interaction with such features is governed by this Agreement, the Services Privacy Policy, and any biometric notice and consent provided to you by the Customer.
If you are presented with a biometric notice and consent form by the Customer, your decision to consent (or not) is recorded by the Customer. SOVA does not process biometric data except in accordance with the Customer’s instructions and the Biometric Data Addendum.
10. Communications
SOVA may need to send you communications relating to the Services, including service announcements, security alerts, maintenance notifications, and other operational messages (“Communications”). You consent to receive Communications electronically through the Services, by email, or by SMS to the phone number associated with your account, including for purposes of multi-factor authentication. Standard message and data rates may apply for SMS Communications.
You agree to notify the Customer or SOVA promptly of any change to your contact information.
11. Account Credentials and Updates
You are responsible for securely managing your password and other authentication credentials for the Services. You must contact the Customer or SOVA promptly if you become aware of any unauthorized access to your account.
The Services may be periodically updated with bug fixes, security patches, new features, or other improvements. You agree to receive these updates. Where an update materially changes the terms of this Agreement, you may be required to re-accept the updated Agreement before continuing to use the Services.
12. Trial and Beta Features
From time to time, SOVA may make available trial features or beta features as part of the Services. Your use of any such features is voluntary, and the features are provided on an “as is” basis. Trial and beta features may contain errors or inaccuracies that could cause failures, corruption, or loss of data. Your use of any trial or beta feature is at your sole risk.
13. Third-Party Products
The Services may integrate with or offer access to products or services provided by third parties (“Third-Party Products”). SOVA is not responsible for Third-Party Products and does not endorse or warrant them. Your use of any Third-Party Product is governed by the terms and policies of the third party providing the product. SOVA is not liable for any damages, claims, or liabilities arising out of or related to Third-Party Products.
14. Disclaimer of Warranties
YOUR USE OF THE SERVICES IS AT YOUR OWN RISK. EXCEPT AS EXPRESSLY DESCRIBED IN THIS AGREEMENT, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOVA, ITS AFFILIATES, AND ITS AND THEIR THIRD-PARTY PROVIDERS, LICENSORS, DISTRIBUTORS, OR SUPPLIERS (COLLECTIVELY, “SUPPLIERS”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY THAT THE SERVICES ARE FIT FOR A PARTICULAR PURPOSE, OF TITLE, OF MERCHANTABILITY, OF NON-INTERFERENCE WITH OR NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS, OR REGARDING THE ACCURACY, RELIABILITY, OR QUALITY OF CONTENT IN OR LINKED TO THE SERVICES. SOVA AND ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT THE SERVICES ARE SECURE, FREE FROM BUGS, VIRUSES, INTERRUPTION, ERRORS, THEFT, OR DESTRUCTION.
SOVA, ITS AFFILIATES, AND SUPPLIERS DISCLAIM ANY REPRESENTATIONS OR WARRANTIES THAT YOUR USE OF THE SERVICES WILL SATISFY OR ENSURE COMPLIANCE WITH ANY LEGAL OBLIGATIONS OR LAWS OR REGULATIONS APPLICABLE TO YOU OR TO THE CUSTOMER.
15. Limitation of Liability and Indemnity
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND NOTWITHSTANDING ANYTHING ELSE IN THIS AGREEMENT TO THE CONTRARY, THE TOTAL LIABILITY OF SOVA, ITS AFFILIATES, AND SUPPLIERS FOR ALL CLAIMS RELATING TO THIS AGREEMENT OR YOUR USE OF THE SERVICES SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). SOVA, ITS AFFILIATES, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY OF THE FOLLOWING:
- INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES;
- DAMAGES RELATING TO FAILURES OF TELECOMMUNICATIONS, THE INTERNET, ELECTRONIC COMMUNICATIONS, CORRUPTION, SECURITY, OR LOSS OR THEFT OF DATA;
- VIRUSES, SPYWARE, OR LOSS OF BUSINESS, REVENUE, PROFITS, OR INVESTMENT;
- USE OF SOFTWARE OR HARDWARE THAT DOES NOT MEET SOVA SYSTEMS REQUIREMENTS.
THE ABOVE LIMITATIONS APPLY EVEN IF SOVA AND ITS AFFILIATES AND SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS AGREEMENT SETS FORTH THE ENTIRE LIABILITY OF SOVA, ITS AFFILIATES, AND SUPPLIERS, AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE SERVICES AND THEIR USE.
Indemnification. You agree to indemnify and hold SOVA and its affiliates and Suppliers harmless from any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees and costs, arising out of (a) your use of the Services in violation of this Agreement or applicable law, or (b) your breach of this Agreement (collectively, “
Claims”). SOVA reserves the right, in its sole discretion and at its own expense, to assume the exclusive defense and control of any Claims. You agree to reasonably cooperate with SOVA in the defense of any Claims.
16. Changes to this Agreement
SOVA may modify this Agreement from time to time. Modifications will be posted in the SOVA Services or on the SOVA support portal. Where a modification materially changes your rights or obligations, SOVA will require you to re-accept the modified Agreement before you continue to use the Services. Continued use of the Services following the effective date of any non-material modification constitutes your acceptance of the modified Agreement.
17. Termination
SOVA may, in its sole discretion and without notice, restrict, deny, terminate, or suspend your access to the Services, in whole or in part, if SOVA determines that your use of the Services violates this Agreement, is improper or substantially exceeds or differs from normal use, raises suspicion of fraud, misuse, security concern, illegal activity, or unauthorized access, conflicts with SOVA’s interests or those of another User of the Services, or to protect the integrity or availability of the Services.
The Customer may also terminate, suspend, or restrict your access to the Services at any time at the Customer’s discretion. Upon termination, you must immediately stop using the Services. Any termination of your access shall not affect SOVA’s rights against you, including any rights under Sections 2.2, 3, 14, 15, 18, 20, and 21, which will survive termination.
18. Export and Trade Restrictions
You acknowledge that the Services are subject to U.S. export control laws, including U.S. trade embargoes and sanctions, and to security requirements administered by the U.S. government. You agree that you will comply with these laws and regulations and will not export or re-export any part of the Services in violation of these laws, directly or indirectly.
19. U.S. Federal Government Use
The Services are not certified for use under federal procurement programs and are not offered through the U.S. General Services Administration (GSA) Schedule or similar federal procurement mechanisms. Nothing in this Agreement prohibits incidental use of the Services by federal employees in their personal capacity, including, for example, as guests at Customer properties.
20. Governing Law, Disputes, and Class Action Waiver
This Agreement is governed by the laws of the State of California, excluding its conflict of laws provisions. Any dispute, claim, or controversy arising out of or relating to this Agreement or the Services shall be brought exclusively in the state or federal courts of competent jurisdiction located in San Diego, California. You consent to the personal jurisdiction of those courts.
Notwithstanding the foregoing, SOVA may seek injunctive or other equitable relief to protect its intellectual property, confidential information, or systems in any court of competent jurisdiction.
Class Action Waiver. ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. YOU AGREE THAT YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR LITIGATE ON A CLASS-WIDE BASIS WITH RESPECT TO ANY SUCH DISPUTE, CLAIM, OR CONTROVERSY. IF A COURT OF COMPETENT JURISDICTION DETERMINES THAT THIS CLASS ACTION WAIVER IS UNENFORCEABLE WITH RESPECT TO ANY PARTICULAR CLAIM, THEN THAT CLAIM (AND ONLY THAT CLAIM) SHALL BE SEVERED FROM THIS AGREEMENT AND BROUGHT IN COURT, WHILE THIS AGREEMENT SHALL OTHERWISE REMAIN IN FULL FORCE AND EFFECT.
The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
21. General Provisions
This Agreement, together with the documents incorporated by reference, constitutes the entire agreement between you and SOVA regarding your use of the Services and replaces all prior understandings, communications, and agreements, oral or written, regarding its subject matter.
If any court of competent jurisdiction holds any provision of this Agreement to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of this Agreement shall remain in full force and effect.
You may not assign or transfer this Agreement without SOVA’s prior written consent. SOVA may assign or transfer this Agreement without your consent (a) to an affiliate, (b) in connection with a merger, acquisition, sale of assets, or similar transaction, or (c) to a successor by operation of law. Any assignment in violation of this Section is void.
SOVA’s failure to enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision. Headings are for convenience only and do not affect interpretation. The terms “include” and “including” mean “include without limitation” and “including without limitation,” respectively.
If you have any questions about this Agreement, contact SOVA at +1 844-961-3690 or write to SOVA Systems LLC, Attn: Legal, PO Box 600063, San Diego, CA 92160.
22. Additional Terms for Apple iOS Users
If you downloaded a SOVA mobile application from the Apple App Store, the following additional terms apply:
Acknowledgement. You acknowledge that this Agreement is between you and SOVA only, and not with Apple Inc. or its subsidiaries (“Apple”), and SOVA, not Apple, is solely responsible for the SOVA Services and the content thereof.
Scope of License. The license granted to you for the SOVA Services is a limited, non-transferable license to use the SOVA Services on an iOS product that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.
Maintenance and Support. SOVA, not Apple, is solely responsible for providing any maintenance and support services with respect to the SOVA Services. You acknowledge that Apple has no obligation to furnish any maintenance and support services with respect to the SOVA Services.
Warranty. SOVA is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the SOVA Services to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the SOVA Services in the App Store to you, if any. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the SOVA Services.
Product Claims. SOVA, not Apple, is responsible for addressing any User or third-party claims relating to the SOVA Services, including product liability claims, claims that the SOVA Services fail to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
Intellectual Property Rights. You acknowledge that, in the event of any third-party claim that the SOVA Services or your possession and use of the SOVA Services infringes that third party’s intellectual property rights, Apple will not be responsible for the investigation, defense, settlement, or discharge of any such claim.
Legal Compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
Developer Contact. Direct any questions, complaints, or claims to: SOVA Systems LLC, PO Box 600063, San Diego, CA 92160.
Third-Party Beneficiary. You acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement, and that, upon your acceptance of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary.
23. Additional Terms for Google Play Users
If you downloaded a SOVA mobile application from the Google Play Store, the following additional terms apply:
Acknowledgement. You acknowledge that this Agreement is between you and SOVA only, and not with Google LLC or its affiliates (“Google”), and SOVA, not Google, is solely responsible for the SOVA Services and the content thereof. Your use of the SOVA Services is also subject to the Google Play Terms of Service.
Maintenance and Support. SOVA, not Google, is solely responsible for providing maintenance and support services with respect to the SOVA Services. Google has no obligation to furnish any maintenance or support services.
Product Claims. SOVA, not Google, is responsible for addressing any User or third-party claims relating to the SOVA Services, including product liability claims, claims that the SOVA Services fail to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
Permissions. The SOVA mobile application requests certain Android permissions necessary to provide the Services, including location permissions for patrol verification, camera and microphone permissions for incident reporting and audio recording, and storage permissions for offline operation. You may manage these permissions through your device settings; revoking certain permissions may affect the operation of the Services.
Developer Contact. Direct any questions, complaints, or claims to: SOVA Systems LLC, PO Box 600063, San Diego, CA 92160.