SOVA Systems

            Privacy Policy

            1. Introduction
            SOVA Systems respects your privacy and values our clients’ trust. We are committed to ensuring that the privacy of the information stored by our systems is suitably protected and used appropriately. This Privacy Statement outlines how SOVA Systems will treat information gathered by our Websites or hosted within our applications. By using this Website, you agree to comply with and be bound by this Privacy Statement and the Terms and Conditions of Use published at https://support.sovasystems.com/portal/kb/articles/terms-and-conditions-of-use . This Privacy Statement is incorporated into those Terms, and capitalized terms used, but not defined herein, have the meanings ascribed to them in the Terms. PLEASE READ THIS PRIVACY STATEMENT CAREFULLY, AND PLEASE CHECK THIS PRIVACY STATEMENT PERIODICALLY, AS SOVA SYSTEMS RESERVES THE RIGHT TO CHANGE THIS POLICY WITHOUT NOTICE.

            2.Definitions
            “PII” or “Personally Identifiable Information” is defined in BUSINESS AND PROFESSIONS CODE - BPC DIVISION 8. SPECIAL BUSINESS REGULATIONS [18400 - 22948.25], CHAPTER 22. Internet Privacy Requirements [22575 - 22579].

            “Enterprise”refers to SOVA Systems' SaaS product offering for larger businesses or organizations that require configurable interfaces and complex business rules. Enterprise is licensed under a Subscriber specific licensing agreement. Terms of use for the Enterprise product are defined in the Subscriber’s Software as a Services Agreement with SOVA Systems.

            “SaaS”or Software as a Service, is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. It is sometimes referred to as “on-demand software” and delivered via a web browser

            “Subscriber”is a single customer of the services provided by SOVA Systems.

            “SOVA”shall refer SOVA Systems.

            “User”is any person or device that connects to services hosted by SOVA.

            “Visitor”is any person or device that connects to SOVA's Website.

            “Website”is SOVA's website located at sovasystems.com.

            3. Use of Information Gathered by SOVA During Registration For Services or Other General Inquiries.
            When you visit SOVA's Website for information regarding our products,promotions, employment opportunities or register to use SOVA services,SOVA may gather information about you such as your name, business type, contact information, email address, payment method, and billing address information. If you disclose any personal data to us, you consent to our processing and use of such personal data in accordance with this Privacy Statement. Information may be used to: a) contact you directly regarding SOVA services, career opportunities and/or to respond to your inquiries;or b) provide invoicing of the subscribed services.

            Unless permission is provided through our Opt-in process, we will not sell or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by SOVA will only be in connection with the provision of agreed services, products or inquiries.

            4.Credit Card Transactions
            Online credit card payments related to lost and found shipping are processed by a PCI certified payment processing vendor utilizing secure, encrypted payment card processing methods. Financial information will not be shared with any party not directly involved with billing of the services.

            5. Use of Information by Subscribers
            The SOVA applications collect data in order to provide services on behalf of Subscribers. As a function of the application, Subscribers may customize the data that is collected from Users. Typically, the data collected is: First& Last Name, Email Address and Telephone number.

            Except as specified elsewhere in this SOVA Policy Statement, SOVA considers all User information collected by SOVA on behalf of a Subscriber to be the proprietary information of the applicable Subscriber. A Subscriber,however, may share their proprietary information pursuant to their own privacy policy.

            SOVA employees may periodically access Subscriber data solely for administrative purposes, application support, or to improve systems efficiency and add enhancements.

            If required by law, SOVA may access or disclose information collected by our systems on behalf of a Subscriber, to appropriate authorities. Unless otherwise prohibited, a disclosure request shall be promptly communicated to the Subscriber, i.e. data owner.

            6.Personally-identifiable Information
            The functionality of the SOVA services allows Subscribers to collect information required for the recording of security activities and other services as provided by the SOVA applications. Pursuant to best practices and privacy regulations, Subscribers should limit the amount of personally identifiable information collected to only that which is strictly necessary. A Subscriber should never ask for a credit card number or government identification number via the SOVA services. If other sensitive information, such as PII, is required for the Subscriber to perform services, consider collecting or entering only the last four digits of account information.

            7. Confidentiality of Security Activities
            SOVA internally classifies all information collected regarding activities by security officers as confidential and proprietary to the Subscriber. SOVA will never share a Subscriber’s security activity data with any third party outside the scope of SOVA's services. For user experience, analytical and support purposes SOVA may record Subscriber User session-specific information, such as source IP, accessing browser and which pages or functions within the application were accessed. For Users recording security activities with a Subscriber, SOVA will not share their security activity information with anyone except the Subscriber with whom they are making recording activities. A Subscriber can only view information relating to their specific instance of services.

            8.Links To Other Websites
            Other websites and applications not under the direct control of SOVA are not governed by this Privacy Statement. Emails generated by Subscribers as part of the SOVA services may contain links to enable Users to visit other websites. Be aware that SOVA does not have any control over the target website and cannot be responsible for the protection and privacy of any information that a User provides while visiting them. Caution should be exercised when visiting unknown websites, and the privacy statement applicable to the website in question should be reviewed prior to use.

            9.Children
            Children should request permission from their parent or guardian prior to sending personal information online. SOVA does not intentionally collect any personally-identifiable information from individuals under the age of 13.No part of SOVA’s Website is structured to attract anyone under the age of 13. If a child has provided SOVA or a SOVA Subscriber with personally-identifiable information via the Websites or application and the parent or guardian would like this information removed from the Subscriber’s data, the parent or guardian of that child should contact the Subscriber and ask that the data be removed from their records. If further assistance is needed, contact SOVA directly at privacy@sovasystems.com and we will use reasonable efforts to assist in the deletion of the child’s personally-identifiable information.

            10.Non-Personally-Identifiable Information Automatically Collected
            SOVA collects information about the systems that connect to our Website and services. Examples of this type of information include the IP address and type of Internet Browser and/or computer operating system used in the connection, and/or the domain name of the website and/or Internet Service Provider linked to our Website or services. In addition, SOVA may collect general usage statistics and provide them to prospective advertisers or partners. This information is collected in aggregate form and does not include any Personally Identifiable Information about specific Users, Subscribers or Visitors.

            11.Mobile Applications and Devices
            SOVA services are accessible via any supported internet connected web browser. This Privacy Statement is applicable to all Subscribers, Users and Visitors connected via a supported mobile device browser.

            12.Internet Browser Cookies
            When any web browser connects to a SOVA provided Website or service, the sites and applications utilize browser cookies to a) provide a customizable and personalized experience, such as personal site preferences, b) record User session-specific information, such as which pages within the application were accessed, and c) provide application session control to the servers hosting the application. Disabling the support of browser cookies is not recommended and non-use of cookies may lead to reduced functionality and or an unsatisfactory user experience.

            13.Security
            SOVA has security controls in place to help protect against the loss,misuse, and alternation of the information under our custodianship.

            14.Privacy Shield
            SOVA voluntarily complies with the Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union (EU) member countries to the United States. SOVA has certified to the Department of Commerce that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability of Onward Transfer, Security, Data Integrity and Purpose Limitation, Access and Recourse, Enforcement and Liability. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

            SOVA respects an EU individual’s rights to access personal information about them,and to limit use and disclosure of their personal information. SOVA has limited ability to access information our customers submit to our services, however, if you wish to request access, to limit use, or to limit disclosure, please provide the name of the SOVA customer who submitted your personal information to our services. We will refer your request to that customer, and will support them as needed in responding to your request.

            As described in the Privacy Shield Principles, SOVA is accountable for personal information that it receives and subsequently transfers to third parties. If third parties that process personal information on our behalf do so in a manner that does not comply with the Privacy Shield Principles, we are accountable, unless we prove that we are not responsible for the event giving rise to the damage.

            Individuals in the EU may submit inquiries or complaints related to our processing of personal information under the Privacy Shield Framework directly to us at the email address listed below in Section 15. In compliance with the Privacy Shield Principles, SOVA maintains an independent mechanism to investigate unresolved Privacy Shield complaints regarding our compliance to the Privacy Shield Principles. If we have not been able to successfully resolve your inquiry or complaint and you are based in the EU, you may raise your inquiry or complaint to JAMS ADR at https://www.jamsadr.com/eu-us-privacy-shield . The services of JAMS are provided at no cost to you. In addition, as further explained in the Privacy Shield Principles, a binding arbitration option will also be made available to you in order to address residual complaints not resolved by any other means.

            SOVA privacy practices are subject to the jurisdiction of the United States Federal Trade Commission (FTC) and as such SOVA is subject to the investigatory and enforcement powers of the FTC.

            To learn more about the Privacy Shield Framework and to view SOVA's certification, please visit https://www.privacyshield.gov .

            15.Contacting Us
            Please direct any questions regarding our Privacy Statement to our privacy coordinator at privacy@sovasystems.com .

            This document was last updated on 08/05/2017.



            Updated: 05 Aug 2017 11:40 AM
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