Cookies Policy

Cookies Policy


LAST UPDATED: February 26, 2019


SOVA Systems and its affiliates (“ SOVA ” or “ we ”) want you to be familiar with the types of cookies used on our websites, how we use information collected through cookies, and the choices you have regarding cookies. This Cookies Policy (“ Cookies Policy ”) describes our practices with respect to cookies used on our website located at  https://sovasystems.com and https://support.sovasystems.com/ and other SOVA websites where this Cookies Policy is made available (“collectively, the “ Site ”).

This Cookies Policy addresses cookies that may be used by services offered by SOVA (the “ SOVA Services ”) to Customers and Users, and includes those aspects of SOVA Services that are accessible via the Site, including the support pages, help desk, and documentation. If you have any questions about this Cookies Policy, or our privacy practices generally, please contact us at privacy@sovasystems.com .

Contents of the Cookies Policy:


What Are Cookies?

A cookie is a small text file that is stored on a user’s computer or other device. Cookies contain information that can later be read by a web server in the domain that deployed the cookie on your computer or other device. Cookies are used for various purposes, as described in Types of Cookies Used on the Site below. We may link the information we store in cookies to personal information you submit while on our Site. We may receive reports from our third-party service providers about the use of cookies deployed by such third-party service providers on an individual and/or aggregated basis. To learn more about cookies, please visit http://www.allaboutcookies.org/ or www.youronlinechoices.com

 

Back to top

Does the Site Use Cookies?

Yes. SOVA and our third-party service providers use cookies and other technologies to enhance the user experience on the Site.

 

Back to top

Types of Cookies Used on the Site

The Site uses both session cookies and persistent cookies. We use session cookies to make it easier for you to navigate the Site. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. We use persistent cookies to help remember use preferences and improve the user experience. Cookies that we may use could also be grouped into the following categories (and may include persistent or session cookies depending on the context):

  • Analytics/Performance cookies that collect information about how you use our Site. These cookies allow us to recognize and count the number of unique users visiting the Site (and Site features) and to see how users move around our website. This helps us to improve the way our website works. These cookies are sometimes placed by third-party providers of web traffic analysis services. These cookies may be either persistent or session cookies.

  • Functionality cookies that remember choices you make and recognize you when you return. These cookies enable us to personalize our content, greet you by name and remember your preferences (for example, your choice of language or locality). These cookies are generally persistent cookies.

  • Ad Functionality cookies that are functionality cookies for the purposes of advertising. These cookies are generally persistent cookies.

  • Targeting cookies that collect information about your browsing habits such as the pages you have visited and the links you have followed. We use this information to make our website more relevant to your interests, and, if we enable advertising, to make advertising more relevant to you, as well as to limit the number of times you see a particular ad. These cookies are usually placed by third-party advertising networks. These cookies may track you across websites that you visit and this information is shared with third-party organizations like advertisers. These cookies are generally persistent cookies.

  • Retargeting cookies are essentially a form of targeting cookies that enable advertising based on your browsing habits and the links you have followed. These cookies are generally persistent cookies.


List of cookies used on sovasystems.com:

Sites(s)
Cookie Name
Cookie Duration
Analytics/Performance  
none


Functionality
Ably - real time data
__cfduid
Persistent
sovasystems.com
set_zoom
Session
sovasystems.comsova-php
Persistent
Google maps
OGP
Persistent
Google maps
OGPC
Persistent
Google grandcentral
S
Session
Google
SID
Persistent
Car Query - vehicle identification
cq-settings
Session
datatables.net - page UI
__cfduid
Persistent
datatables.net
__utma
Persistent
datatables.net
__utmz
Session
Cloudflare - content delivery
__cfduid
Persistent



Ad Functionality
Google/Doubleclick
APISID
Persistent
Google/Doubleclick
SAPISID
Persistent
Google/Doubleclick
SID
Persistent



Targeting   
Google
CONSENT
Persistent
Google/DoubleclickHSID
Persistent
Google/DoubleclickNID
Persistent
Google/Doubleclick
SSID
Persistent
Google
UULE
Persistent



Retargeting
none



List of cookies used on support.sovasystems.com (support site and knowledge base by Zoho):

Sites(s)
Cookie Name
Cookie Duration
Functionality
contacts.zoho.com
059cbef817
Session
zoho.com - help desk
71647d33eaSession
support.sovasystems.comJSESSIONIDSession
zoho.com
_iamadt
Session
zoho.com
_iambdt
Session
zoho.com
_imtrem
Session
zoho.com
_z_identity
Session
zoho.com
stk
Session
zoho.com
dcl_pfx_lcnt
Session
support.sovasystems.com
clientauthtoken
Session
contacts.zoho.com
concsr
Session
desk.zoho.com
crmcsr
Session
support.sovasystems.com
crmcsr
Session
support.sovasystems.com
ee21a9fa40
Session
zoho.com - ticket creation
IAMTFATICKET_id
Persistent
useloom.com - help videos
_gat
Persistent
useloom.com
ajs_group_id
Persistent
useloom.com
ajs%3Acookies
Persistent
useloom.com
loom_app_server_ip
Persistent
useloom.com
amplitude_testuseloom.com
Persistent
useloom.com
__tld__
Persistent
useloom.com
loom_anon_comment
Persistent
useloom.com
_ga
Persistent
useloom.com
ajs_anonymous_id
Persistent
useloom.com
ajs_user_id
Persistent
useloom.com
amplitude_cookie_test
Persistent

Ad Functionality
None




Targeting   
None





Retargeting
none


 

Back to top

How to Disable Cookies

It is possible to adjust your web browser preferences to alert you when a cookie is deployed your computer, to block cookies altogether or to activate or later de-activate cookies once deployed to your computer.


To learn more about how to control cookie settings through your browser:
  • Click here to learn more about “Private Browsing” and managing cookie settings in Firefox;
  • Click here to learn more about “Incognito” and managing cookie settings in Chrome;
  • Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer; or
  • Click here to learn more about “Private Browsing” and managing cookie settings in Safari.


You may remove persistent cookies by following directions provided by your Internet browser at the links above. While we do not require you to use cookies, certain parts of the Site will not function properly if you set your browser to refuse cookies.

 

Back to top

Changes to this Cookies Policy

We may update this Cookies Policy to reflect changes to our information and cookies practices by posting an updated version of this Cookies Policy on this page, or with any notice to you if required by applicable law. Your continued use of the Site after any such update constitutes acceptance of any such modified Cookies Policy. We encourage you to review this page periodically for the latest information on our cookies practices. The date of last revision is shown at the top of this Cookies Policy.

 

Back to top

How to Contact Us

If you have any questions regarding this Cookies Policy, please contact us by email at  privacy@sovasystems.com , or call +1 619 892 6561, or write to:


Attn: Privacy Team
SOVA Systems
PO Box 600063
San Diego, CA 92160

Please be sure to include sufficient information so we can understand and respond to your specific question or request.

 

Back to top



    • Related Articles

    • Website Privacy Policy

      LAST UPDATED: February 22, 2019 SOVA Systems and its affiliates (“ SOVA ” or “ we ”) want you to be familiar with the information we collect about users of our websites, how we use and share that information, and the choices you have regarding the ...

    • Services Privacy Policy

      LAST UPDATED: April 07, 2023 SOVA Systems and its affiliates (“ SOVA ” or “ we ”) want our customers (“ Customers ” or “ you ”) to be familiar with how we collect, use, share and store information relating to your use of our services and to end users ...

    • How to clear browser cache and cookies

      Chrome In the upper right hand corner, select the Menu, choose More Tools, and select Clear browsing data… In the Clear browsing data popup, choose a time range like 'All time' Ensure the check boxes are selected for Cookies and other site ...

    • Shipping Policy

      Last updated: December 28th 2017 Welcome to SOVA Systems. Please read on to learn the rules and restrictions that govern your use of our website(s), products, services and applications (the “Services”). If you have any questions, comments, or ...

    • Privacy Shield Policy

      LAST UPDATED: February 25, 2019   SOVA Systems (“SOVA”, “we”, “our” or “us”) has subscribed to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (collectively, “Privacy Shield”). SOVA adheres to the Privacy Shield ...