This article provides an overview of the documents involved in a SOVA Customer contract, as a navigation aid for Customers, prospective Customers, and their counsel. This article is informational; the binding terms are set out in the documents themselves.

• General Terms and Conditions
  
• Order Form
  
• Product Information
  
• Privacy and Security Terms
  

General Terms and Conditions

The Master Services Agreement (MSA) sets out the contracting terms governing a Customer’s use of the SOVA Services. The Order Form references the MSA by version, and the MSA in turn incorporates other operative documents.

• Master Services Agreement — the primary contract, governing the use of the SOVA Services, intellectual property, confidentiality, warranties, liability, term and termination, and other commercial and legal provisions.
  

• Data Processing Agreement — executed where SOVA processes personal data on the Customer’s behalf. Required for most Customers and addressed automatically as part of new contracts.
  
• Biometric Data Addendum — executed only where the Customer elects to enable biometric features at one or more sites. Biometric features are disabled by default and require legal review of the applicable jurisdiction before activation.
  
• EU/UK Transfer Addendum — executed only where the Customer requires processing of personal data of EU, EEA, UK, or Swiss data subjects.
  

Order Form

The Order Form is the Customer’s primary commercial contract with SOVA. It documents:

• The SOVA entity contracting with the Customer
  
• The Customer entity and authorized signer
  
• The specific SOVA Services or modules being purchased
  
• Pricing, payment terms, and billing arrangements
  
• The license model (for example, number of authorized devices, sites, or users)
  
• The contract term and renewal arrangements
  
• Specific commercial terms unique to the engagement
  
• Reference to the version of the MSA and applicable addenda governing the engagement
  

Product Information

SOVA’s product capabilities, configurations, and specifications — including service availability targets, supported devices, supported integrations, and operational characteristics — are described in product documentation made available to Customers and prospective Customers. The Order Form references the specific Services and modules being purchased.

Privacy and Security Terms

SOVA’s privacy and security practices are described in the following documents:

• SOVA Privacy Center — a plain-language overview of SOVA’s privacy practices.
  
• Services Privacy Policy — describes how SOVA collects, uses, shares, and stores information in connection with the SOVA platform.
  
• Website Privacy Policy — describes how SOVA handles information collected through the SOVA marketing website.
  
• California Privacy Rights — California-specific privacy disclosures.
  
• Shared Responsibility with SOVA — describes the allocation of security and privacy responsibilities between SOVA and the Customer.
  
• Subprocessor List — current list of subprocessors used to deliver the SOVA Services, including the categories of personal data each subprocessor may process and the location of processing.