Shipping Services Addendum

LAST UPDATED: May 7, 2026

Version: 2026.2

This Shipping Services Addendum (the “Addendum”) is incorporated into and forms part of the Master Services Agreement (the “MSA”) between SOVA Systems LLC (“SOVA”) and the customer identified in the applicable order form (the “Customer”). This Addendum applies whenever the Customer uses SOVA’s shipping facilitation features (the “Shipping Services”), including the lost-and-found return-to-guest workflow. In the event of a conflict between this Addendum and the MSA, this Addendum governs solely with respect to the Shipping Services. Capitalized terms used but not defined in this Addendum have the meanings given to them in the MSA.

By executing this Addendum, the Customer agrees to its terms and is responsible for ensuring that its employees, contractors, and other authorized users (the “Customer Personnel”) who operate the Shipping Services on the Customer’s behalf are aware of and act in accordance with its requirements. SOVA shall enable the Shipping Services for the Customer only after (i) the Customer has executed this Addendum, and (ii) SOVA has affirmatively configured the platform to enable the shipping feature for the specified properties, which configuration shall require an audit-logged action by an authorized SOVA staff member with reference to the executed Addendum.

Contents of this Addendum

• 1. Definitions
• 2. Scope of the Shipping Services
• 3. Role Allocation, Custody, and No Bailment
• 4. Customer Responsibilities
• 5. Customer Personnel; In-Platform Attestations
• 6. Guest Authorization Chain
• 7. Item Verification and Optional Photographs
• 8. Third-Party Carriers
• 9. Optional Shipping Insurance
• 10. Shipment Restrictions
• 11. Prohibited and Restricted Items
• 12. Lithium Batteries and Hazardous Materials
• 13. Prescription Medications and Controlled Substances
• 14. International Shipments
• 15. Payment Processing and PCI Architecture
• 16. Inspection and Refusal
• 17. Risk of Loss
• 18. Scenarios and Liability Allocation
• 19. Limitation of Liability
• 20. Indemnification
• 21. No Agency
• 22. Relationship to the MSA
• 23. Survival
• 24. Changes to this Addendum
• 25. How to Contact Us

1. Definitions

• “Carrier” means an independent third-party transportation provider, including USPS, UPS, FedEx, and DHL.
• “Customer Data” has the meaning given in the MSA and the Services Privacy Policy.
• “End User” means a guest, recipient, or other individual authorizing or paying for a shipment through the Customer’s use of the Shipping Services, including a hotel guest authorizing return-to-guest shipment of a lost-and-found item.
• “Insurance Provider” means a third-party insurance provider made available through the Shipping Services, currently Cover Genius Insurance Services, LLC, doing business as XCover, made available via SOVA’s integration with Shippo.
• “Logistics Provider” means a third-party logistics aggregator made available through the Shipping Services, currently Shippo, Inc.
• “Payment Processor” means the third-party payment processor used to process payments for shipping services, currently Stripe, Inc., or such replacement processor as SOVA may designate from time to time.
• “Shipment Record” means the record created in the SOVA platform for a particular shipment, including the identity of the Customer Personnel who created or processed the shipment, the box dimensions and weight entered, the Carrier and service selected, the label, the tracking number, and any attestations completed during shipment creation.

2. Scope of the Shipping Services

The Shipping Services are software-only logistics facilitation features. SOVA does not transport, handle, store, inspect, weigh, measure, package, label, deliver, or take physical custody of any shipment at any time.

The Shipping Services include shipment creation, rate aggregation through the Logistics Provider, label generation, optional shipping insurance through the Insurance Provider, and tracking visibility derived from data provided by Carriers and the Logistics Provider. SOVA does not independently verify physical custody events.

SOVA may, in its discretion, restrict or disable shipment creation through the Shipping Services for compliance, risk, abuse prevention, or operational reasons.

3. Role Allocation, Custody, and No Bailment

3.1 No Bailment or Custodial Relationship

No bailment, custodial relationship, warehousing arrangement, or fiduciary duty is created between SOVA and the Customer, any End User, or any shipment. SOVA is not, and shall not be deemed to be, a freight forwarder, common carrier, contract carrier, indirect air carrier, or warehouse operator.

3.2 Customer Custody

The Customer retains sole physical custody and control of an item from the time the item is identified for shipment until the time the item is physically accepted by the Carrier. For purposes of this Addendum, an item is identified for shipment at the time the Customer prints a shipping label for the item through the Shipping Services. The Customer’s custody obligations apply continuously from that point until the Carrier physically takes possession of the package.

3.3 Physical Security During Customer Custody

The Customer is responsible for providing physical security for packages during the Customer’s custody period that is commensurate with the value and nature of the items being shipped. The Customer is responsible for any loss, damage, theft, tampering, mis-routing, or substitution that occurs during the Customer’s custody period, regardless of where on the Customer’s premises the package is held prior to Carrier acceptance.

3.4 SOVA No Physical Possession

SOVA does not take possession, custody, or control of any shipment at any time. All tracking and shipment status information surfaced through the Shipping Services is provided by Carriers, the Logistics Provider, or Customer Personnel inputs and is not independently verified by SOVA.

4. Customer Responsibilities

The Customer is solely responsible for the following, and the Customer represents and warrants that the following are completed accurately for each shipment processed through the Shipping Services:

• Selecting an appropriate box or shipping container for the item, and packaging the item with adequate cushioning and protective materials so that it can withstand the ordinary rigors of transit.
• Measuring the actual outer dimensions of the packaged shipment and entering those dimensions accurately into the Shipping Services.
• Weighing the packaged shipment using a calibrated scale (not estimating the weight) and entering the actual weight accurately into the Shipping Services.
• Verifying that the item being packaged corresponds to the item the End User has authorized for shipment, and that the recipient information matches the End User’s authorization.
• Verifying that the contents of the shipment comply with applicable law and Carrier policies, including this Addendum’s Prohibited and Restricted Items, Lithium Batteries and Hazardous Materials, and Prescription Medications and Controlled Substances sections.
• Affixing the generated label and any required hazardous-materials, lithium battery, or other regulatory labeling to the exterior of the package, and including any required documentation inside the package.
• Tendering the package to the Carrier, or arranging Carrier pickup, in a timely manner consistent with the Carrier’s requirements.
• Maintaining physical security of the package during the Customer’s custody period as set forth in Section 3.

5. Customer Personnel; In-Platform Attestations

The Customer is responsible for ensuring that Customer Personnel who use the Shipping Services on the Customer’s behalf are trained on, and operate consistently with, the Customer’s obligations under this Addendum, including the Customer’s obligations regarding packaging, weighing, measurement, item verification, recipient verification, prohibited and restricted items, hazardous materials, and prescription medications.

The Shipping Services require Customer Personnel to complete certain attestations at the point of shipment creation in order to generate a label and process payment. Each Shipment Record captures the identity of the Customer Personnel who created and processed the shipment, the box dimensions and weight entered, the Carrier and service selected, and the attestations completed.

The Customer agrees that completion of a shipment in the Shipping Services constitutes the Customer’s and the Customer Personnel’s representation that the attestations completed in the platform for that shipment were accurate at the time of completion. The Customer is responsible for the accuracy of all information entered into the Shipping Services by Customer Personnel and for any consequences arising from inaccurate or incomplete information, regardless of whether the Customer Personnel was aware of the specific terms of this Addendum.

6. Guest Authorization Chain

Return-to-guest shipments processed through the Shipping Services follow a defined authorization sequence:

• (a) Customer Personnel initiate a shipment request to an End User, identifying the item to be shipped and providing such information as the Shipping Services require.
• (b) The End User reviews the shipment request, including any photograph, description, and shipping options, and authorizes the shipment by completing payment for the shipping cost and any optional insurance through the Shipping Services’ payment workflow.
• (c) The Shipping Services notify the Customer that payment has been completed, at which point the Customer may print a shipping label.
• (d) The Customer prints the shipping label, packages the item, affixes the label and any required regulatory labeling, and tenders the package to the Carrier.

The Customer is responsible at step (d) for verifying that the item being packaged is the item the End User authorized at step (b) and that the recipient information on the label matches the End User’s authorization.

7. Item Verification and Optional Photographs

The Shipping Services support the optional inclusion of a photograph of the stored item in the shipment authorization presented to the End User. Where a photograph is included, the End User is asked to review the photograph as part of authorizing the shipment.

Where a photograph is not included, the shipment authorization workflow informs the End User that no photograph was provided and offers the End User the opportunity to contact the Customer to request a photograph or other identifying information before authorizing the shipment.

Inclusion of a photograph is optional and is not required for a shipment to be processed through the Shipping Services. The Customer is responsible for verifying that the item being packaged corresponds to the item the End User authorized regardless of whether a photograph was included in the authorization workflow.

8. Third-Party Carriers

All transportation services performed in connection with the Shipping Services are performed by independent Carriers, not by SOVA. The Customer’s and the End User’s use of a Carrier is governed by that Carrier’s terms and conditions of carriage, tariffs, and applicable law. SOVA does not control, supervise, direct, or assume any liability for the acts, omissions, performance, delays, loss, damage, mis-routing, or other failures of any Carrier.

Carrier-published transit times, delivery commitments, and service guarantees, if any, are commitments of the Carrier and not of SOVA. Claims arising from Carrier performance must be pursued in accordance with the applicable Carrier’s claims process.

9. Optional Shipping Insurance

The Shipping Services may offer optional shipping insurance provided by a third-party Insurance Provider. The Insurance Provider made available through the Shipping Services as of the date of this Addendum is Cover Genius Insurance Services, LLC, doing business as XCover, made available via SOVA’s integration with the Logistics Provider, Shippo.

SOVA is not an insurer, insurance broker, agent, or underwriter and does not issue, administer, or adjust insurance policies. Insurance contracts, premiums, coverage decisions, underwriting, exclusions, deductibles, and claims handling are solely between the Customer or the End User (as applicable) and the Insurance Provider, and are governed by the Insurance Provider’s terms and conditions.

Where insurance through the Insurance Provider is purchased through the Shipping Services, the Customer and the End User acknowledge that the Insurance Provider applies its own coverage limits, signature requirements, deductibles, exclusions, and packaging requirements, which may include a deductible for items such as watches, jewelry, antiques, artwork, ceramics, and glassware, and a signature requirement for jewelry valued at or above a threshold set by the Insurance Provider. SOVA may, upon request, provide administrative assistance in submitting claims to the Insurance Provider, but SOVA has no authority over and no responsibility for claim outcomes.

10. Shipment Restrictions

10.1 Size and Weight Limits

• Maximum weight: 150 pounds
• Maximum length (longest single dimension): 108 inches
• Maximum length plus girth: 165 inches

Carrier-specific limits may be more restrictive. The Customer is responsible for confirming that each shipment complies with the limits of the selected Carrier and service level.

10.2 Declared Value

The maximum declared value for any single shipment processed through the Shipping Services is $5,000 USD. Declared values above this amount are not supported by the Shipping Services and are void for liability and insurance purposes.

The Customer acknowledges that declared value is not the same as shipping insurance. Declared value sets the maximum liability that a Carrier may assume for loss or damage and typically requires the shipper to demonstrate Carrier fault. Coverage against loss, damage, or theft of a shipment generally requires purchase of optional shipping insurance through the Insurance Provider, subject to the Insurance Provider’s terms, deductibles, exclusions, and coverage limits.

10.3 Insurance Coverage Limit

The maximum coverage amount available through the Insurance Provider for a single shipment processed through the Shipping Services is $5,000 USD, subject to the Insurance Provider’s terms, exclusions, and packaging requirements. Coverage is unavailable for items the Insurance Provider excludes, including, without limitation, arms and ammunition subject to the Arms Export Control Act and motorized vehicles.

11. Prohibited and Restricted Items

The Customer shall not create, process, or tender for shipment through the Shipping Services any of the following:

• Currency, coin, negotiable instruments (other than personal checks payable to the End User), money orders, traveler’s checks, gift cards or similar stored-value instruments, and credit, debit, or other payment cards.
• Firearms, ammunition, explosives, fireworks, and components of firearms or ammunition, including any items prohibited under the Arms Export Control Act.
• Alcoholic beverages of any kind. The Customer acknowledges that the United States Postal Service prohibits the mailing of alcohol, that other Carriers permit alcohol shipments only from licensed shippers, and that interstate shipment of alcohol is restricted under the Webb-Kenyon Act and applicable state law.
• Cannabis, cannabis-derived products, and cannabis paraphernalia, regardless of state-law status, including marijuana, THC products, and CBD products that exceed federal threshold limits or that the applicable Carrier prohibits.
• Tobacco products and electronic nicotine delivery systems (including vapes and e-cigarettes), where the applicable Carrier or law prohibits or restricts shipment.
• Aerosols, compressed gases, and pressurized containers (including hairspray, deodorants, sunscreens, perfumes, and similar items), except where shipped in compliance with applicable hazardous-materials regulations under Section 12.
• Flammable liquids and solids, oxidizers, corrosives, poisons, and other hazardous materials regulated under 49 CFR Parts 171–180, except where shipped in compliance with Section 12.
• Live animals, plants, perishable food items, and biological specimens.
• Human remains, human or animal organs, and items containing human or animal tissue or fluids.
• Ivory, gemstones in raw form, industrial diamonds, and items prohibited by the Convention on International Trade in Endangered Species (CITES).
• Counterfeit goods, items that infringe intellectual property rights of any third party, and stolen goods.
• Controlled substances, as further described in Section 13.
• Items with a declared value exceeding $5,000 USD.
• Any item the shipment of which is prohibited by applicable law, by the selected Carrier’s policy, or by the destination jurisdiction.

Additional restrictions may apply based on the selected Carrier, service level, origin, or destination. The Customer is responsible for confirming compliance for each shipment.

12. Lithium Batteries and Hazardous Materials

Items containing lithium-ion or lithium-metal batteries (including most consumer electronics, mobile phones, laptops, tablets, headphones, vapes, and rechargeable devices) are subject to federal hazardous-materials regulations, including 49 CFR §173.185, and Carrier-specific lithium battery requirements. The Customer is responsible for the following for any shipment containing a lithium battery:

• Identifying the shipment as containing a lithium battery in the Shipping Services at the point of shipment creation, including for any item category in which lithium battery presence is optionally attested.
• Affixing the required lithium battery handling label to the exterior of the package.
• Including the required lithium battery shipping document inside or accompanying the package, including a 24-hour emergency response telephone number meeting the requirements of 49 CFR §172.604 where applicable.
• Restricting the shipment to ground transport service levels where required, and selecting an appropriate Carrier service level accordingly.
• Complying with all additional Carrier-specific lithium battery packaging, marking, and documentation requirements.

Where the Customer attests in the Shipping Services that a shipment contains a lithium battery, the Shipping Services pass that information to the Logistics Provider and limit the shipment to ground transport. The Shipping Services cannot, and SOVA cannot, verify that the required exterior label and interior shipping document are physically present on or in the package. Compliance with the physical labeling and documentation requirements is the sole responsibility of the Customer, and failure to comply is a material breach of this Addendum.

Tendering an undeclared lithium battery shipment, or a shipment containing other undeclared hazardous materials, may constitute a violation of federal law. The Customer is solely responsible for accurately declaring the contents of every shipment.

13. Prescription Medications and Controlled Substances

The Customer acknowledges that the federal Controlled Substances Act, 21 U.S.C. §§801 et seq., and the regulations of the Drug Enforcement Administration restrict the shipment of controlled substances by persons and entities other than DEA-registered manufacturers, distributors, and dispensers. The Customer is not a DEA-registered entity for purposes of these restrictions and is not authorized to ship controlled substances through the Shipping Services.

Accordingly:

• The Customer shall not create, process, or tender for shipment through the Shipping Services any controlled substance, including any substance listed on DEA Schedules I through V, regardless of whether the substance was prescribed to the End User. Examples of restricted substances include opioid pain medications, ADHD stimulants, benzodiazepines, sleep medications, and testosterone.
• Non-controlled prescription medications (including, by way of example, insulin, antibiotics, blood pressure medications, statins, thyroid medications, and inhalers that do not contain controlled substances) may be shipped through the Shipping Services only in their original pharmacy packaging, with the original pharmacy label intact and the End User identified as the patient on the label.
• The Customer is solely responsible for determining whether a particular medication is a controlled substance and for ensuring compliance with the federal Controlled Substances Act, the federal Food, Drug, and Cosmetic Act, state pharmacy and prescription drug laws, and applicable Carrier policies.

SOVA does not inspect package contents and relies entirely on the Customer’s representation, made through the Shipping Services and through this Addendum, that each shipment complies with these requirements. The Customer’s shipment of any controlled substance through the Shipping Services is a material breach of this Addendum and may constitute a federal violation.

14. International Shipments

The Shipping Services support international shipments through the Logistics Provider and supported Carriers. International shipments are subject to additional requirements that the Customer is solely responsible for satisfying, including:

• Accurate and complete customs documentation, including declared contents, declared value, harmonized tariff codes where applicable, and country of origin.
• Compliance with the import and export laws of the origin and destination jurisdictions, including any prohibitions or restrictions on specific items that may differ from those applicable to domestic shipments.
• Compliance with sanctions and trade controls administered by the United States Department of the Treasury Office of Foreign Assets Control (OFAC), the United Nations, the European Union, the United Kingdom, and other applicable authorities. Shipments to sanctioned jurisdictions, sanctioned parties, or specially designated nationals are prohibited.
• Payment of duties, taxes, brokerage fees, and other charges imposed by Carriers or destination authorities. SOVA does not collect or remit duties or taxes on the Customer’s or the End User’s behalf.
• Restrictions on the availability of optional shipping insurance, which may be limited to shipments originating in or destined for jurisdictions supported by the Insurance Provider and may exclude shipments to certain destinations.

The Customer represents and warrants that each international shipment processed through the Shipping Services complies with all applicable export control, sanctions, customs, and import laws.

15. Payment Processing and PCI Architecture

15.1 Payment Processor Integration

All payments for shipping services are processed by the Payment Processor (currently Stripe, Inc., or such replacement processor as SOVA may designate from time to time). SOVA does not receive, transmit, process, or store cardholder data at any point. The payment workflow operates as follows:

• (i) The End User enters payment information into Payment Processor-hosted payment fields embedded in the SOVA checkout page. These fields are rendered in a secure iframe controlled by the Payment Processor.
• (ii) Cardholder data is transmitted directly from the End User’s browser to the Payment Processor’s PCI DSS Level 1 certified servers.
• (iii) The Payment Processor processes the payment and returns a tokenized transaction reference to SOVA.
• (iv) SOVA records only the tokenized reference, transaction amount, and transaction status. SOVA never receives or stores the card number, CVV, or expiration date.

SOVA personnel will not, under any circumstances, accept, view, transcribe, or enter credit card information on behalf of End Users or Customers. When an End User is unable to complete payment through the Payment Processor-hosted fields, SOVA personnel will provide alternative assistance (such as sending a direct payment link) that does not involve SOVA personnel handling cardholder data.

15.2 PCI Compliance

By virtue of this architecture, SOVA’s PCI compliance scope for the Shipping Services payment workflow is limited to SAQ-A (Self-Assessment Questionnaire A), applicable to merchants that fully outsource cardholder data processing. SOVA does not meet the definition of a service provider that stores, processes, or transmits cardholder data in connection with the Shipping Services payment workflow. Customer acknowledges that the PCI DSS representations and warranties in Section 22(G) of the MSA relate to any cardholder data that SOVA may process in connection with other SOVA Offerings and do not create an obligation for SOVA to handle cardholder data in connection with the Shipping Services payment workflow, as no cardholder data passes through SOVA’s systems in this workflow.

15.3 Refunds and Chargebacks

Refund requests, chargebacks, and payment disputes related to shipping payments are processed through the Payment Processor in accordance with the Payment Processor’s policies and applicable card network rules. SOVA will cooperate with Customer in responding to chargeback inquiries by providing relevant transaction and shipping records maintained within the SOVA platform. Customer acknowledges that SOVA cannot process refunds directly and that all refund processing flows through the Payment Processor.

16. Inspection and Refusal

Carriers may inspect, hold, refuse, reject, return, or dispose of any shipment in their discretion and in accordance with applicable law and Carrier policies. SOVA may, in its discretion, restrict or refuse to process any shipment through the Shipping Services for compliance, risk, abuse-prevention, or operational reasons, and SOVA may suspend or disable the Customer’s access to the Shipping Services for material or repeated violations of this Addendum.

17. Risk of Loss

Risk of loss for a shipment passes from the Customer to the Carrier upon physical acceptance of the shipment by the Carrier. Prior to physical Carrier acceptance, the Customer retains full risk of loss and is responsible for any loss, damage, theft, mis-routing, or substitution that occurs during the Customer’s custody period. After physical Carrier acceptance, recovery for loss or damage is governed by the applicable Carrier’s tariff and terms of carriage (including the Carmack Amendment for domestic shipments and applicable international conventions for international shipments, as applicable) and, where applicable, the terms of any optional insurance purchased through the Insurance Provider.

18. Scenarios and Liability Allocation

The following scenarios illustrate the allocation of responsibility under this Addendum. These are provided for clarity and do not limit the general liability provisions of this Addendum or the MSA.

18.1 Delayed Processing by Customer

If Customer fails to process and tender a shipment to the Carrier within the timeframe necessary to meet a delivery commitment (e.g., an expedited shipment is not tendered for several days after label generation), any resulting consequences — including late delivery of time-sensitive items such as medication, travel documents, electronics, or personal effects — are Customer’s sole responsibility. SOVA has no liability for such delays.

18.2 Delivery to an Intermediate Destination After Recipient Departure

If an End User provides a destination address where they will be temporarily located (e.g., a hotel, vacation rental, or business location) and the item arrives after the recipient has departed, resulting in the destination refusing delivery and the Carrier returning the item to the origin:

• (i) Customer is responsible for all costs associated with re-shipping the item to the correct destination;
• (ii) Customer is responsible for communicating with the End User to obtain an updated address;
• (iii) SOVA has no liability for the original delivery attempt, the return, or the re-shipment; and
• (iv) End Users may seek recourse through the Carrier’s terms of service or, if applicable, their Insurance Provider policy.

18.3 Lost or Damaged Items in Transit

If an item is lost or damaged after the Carrier obtains possession:

• (i) Customer and/or the End User may file a claim with the Carrier subject to the Carrier’s published limits of liability;
• (ii) if shipping insurance was purchased, the End User may file a claim under the applicable Insurance Provider policy; and
• (iii) SOVA has no liability for the loss or damage.

18.4 Carrier Fails to Meet On-Time Guarantee

If a Carrier fails to deliver within its published service commitment:

• (i) Customer and/or the End User may seek a refund or credit from the Carrier in accordance with the Carrier’s money-back guarantee policy (if applicable);
• (ii) if shipping insurance was purchased, the End User may file a claim under the applicable Insurance Provider policy; and
• (iii) SOVA has no liability for the Carrier’s failure to meet its published delivery commitment.

19. Limitation of Liability

To the maximum extent permitted by applicable law, SOVA shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the Shipping Services, including damages for loss of profits, loss of goodwill, loss of data, business interruption, or substitute services, regardless of the theory of liability and even if SOVA has been advised of the possibility of such damages.

To the maximum extent permitted by applicable law, SOVA’s aggregate liability arising out of or relating to a particular shipment processed through the Shipping Services shall not exceed the fees actually paid to SOVA for that shipment. SOVA shall not be liable for the acts, omissions, delays, or failures of any Carrier, the Logistics Provider, the Insurance Provider, the Payment Processor, or any other third party. The limitations in this Section 19 apply in addition to, and do not limit, the limitations of liability set forth in the MSA.

SOVA MAKES NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, REGARDING THE SHIPPING SERVICES, CARRIER PERFORMANCE, DELIVERY TIMELINES, SHIPPING INSURANCE COVERAGE, OR THE PERFORMANCE OF ANY THIRD-PARTY SERVICE PROVIDER INTEGRATED WITH THE SOVA PLATFORM FOR SHIPPING PURPOSES. SOVA disclaims all warranties of merchantability, fitness for a particular purpose, and non-infringement with respect to the Shipping Services. SOVA’s sole obligation is to maintain the technology integrations with the Payment Processor, the Logistics Provider, and the Insurance Provider in reasonable working order.

20. Indemnification

In addition to any indemnification obligations set forth in the MSA, the Customer shall defend, indemnify, and hold harmless SOVA, its affiliates, and its and their respective officers, directors, employees, and agents from and against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, fines, penalties, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) the Customer’s or any Customer Personnel’s use of the Shipping Services in violation of this Addendum, the MSA, or applicable law; (b) any shipment that contains items prohibited or restricted under this Addendum or applicable law, regardless of whether SOVA, the Logistics Provider, the Insurance Provider, or a Carrier was aware of the contents; (c) any inaccuracy in information entered into the Shipping Services by Customer Personnel, including dimensions, weight, declared value, contents, and recipient information; (d) any loss, damage, theft, mis-routing, or substitution that occurs during the Customer’s custody period; (e) any failure of the Customer to comply with hazardous-materials, lithium battery, controlled substance, or international shipment requirements; and (f) any dispute between Customer and an End User regarding lost, damaged, delayed, or mis-delivered shipments, except to the extent caused by a defect in the SOVA platform.

21. No Agency

Nothing in this Addendum creates any agency, partnership, joint venture, employment, or fiduciary relationship between SOVA and the Customer, the End User, the Logistics Provider, the Insurance Provider, the Payment Processor, or any Carrier. SOVA acts solely as a software provider facilitating the Customer’s direct relationships with the Logistics Provider, the Insurance Provider, the Payment Processor, and applicable Carriers.

22. Relationship to the MSA

This Addendum is incorporated into and governed by the MSA. The terms of the MSA, including provisions relating to confidentiality, data protection, term and termination, dispute resolution, governing law, and general provisions, apply to this Addendum and to the Customer’s use of the Shipping Services. In the event of a conflict between this Addendum and the MSA (including Exhibit G), this Addendum governs solely with respect to the Shipping Services.

23. Survival

Sections 3, 4, 8, 9, 11, 12, 13, 14, 15, 17, 18, 19, 20, 21, 22, and this Section 23 survive expiration or termination of the MSA and this Addendum with respect to any shipment processed through the Shipping Services prior to such expiration or termination.

24. Changes to this Addendum

SOVA may update this Addendum from time to time to reflect changes in the Shipping Services, applicable law, or third-party provider terms. The “Last Updated” date at the top of this Addendum indicates when it was last revised. SOVA will provide notice of material changes through the SOVA platform or by other appropriate means. The Customer’s continued use of the Shipping Services after the effective date of any change constitutes acceptance of the updated Addendum.

25. How to Contact Us

If you have questions about this Addendum, please contact:

SOVA Systems LLC
Attn: Legal
PO Box 600063
San Diego, CA 92160
Email: legal@sovasystems.com
Phone: +1 844-961-3690