SOVA Support

            Cookies Policy


            LAST UPDATED: February 26, 2019


            SOVA Systems and its affiliates (“ SOVA ” or “ we ”) want you to be familiar with the types of cookies used on our websites, how we use information collected through cookies, and the choices you have regarding cookies. This Cookies Policy (“ Cookies Policy ”) describes our practices with respect to cookies used on our website located at  https://sovasystems.com and https://support.sovasystems.com/ and other SOVA websites where this Cookies Policy is made available (“collectively, the “ Site ”).

            This Cookies Policy addresses cookies that may be used by services offered by SOVA (the “ SOVA Services ”) to Customers and Users, and includes those aspects of SOVA Services that are accessible via the Site, including the support pages, help desk, and documentation. If you have any questions about this Cookies Policy, or our privacy practices generally, please contact us at privacy@sovasystems.com .

            Contents of the Cookies Policy:



            What Are Cookies?

            A cookie is a small text file that is stored on a user’s computer or other device. Cookies contain information that can later be read by a web server in the domain that deployed the cookie on your computer or other device. Cookies are used for various purposes, as described in Types of Cookies Used on the Site below. We may link the information we store in cookies to personal information you submit while on our Site. We may receive reports from our third-party service providers about the use of cookies deployed by such third-party service providers on an individual and/or aggregated basis. To learn more about cookies, please visit http://www.allaboutcookies.org/ or www.youronlinechoices.com

             

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            Does the Site Use Cookies?

            Yes. SOVA and our third-party service providers use cookies and other technologies to enhance the user experience on the Site.

             

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            Types of Cookies Used on the Site

            The Site uses both session cookies and persistent cookies. We use session cookies to make it easier for you to navigate the Site. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. We use persistent cookies to help remember use preferences and improve the user experience. Cookies that we may use could also be grouped into the following categories (and may include persistent or session cookies depending on the context):

            • Analytics/Performance cookies that collect information about how you use our Site. These cookies allow us to recognize and count the number of unique users visiting the Site (and Site features) and to see how users move around our website. This helps us to improve the way our website works. These cookies are sometimes placed by third-party providers of web traffic analysis services. These cookies may be either persistent or session cookies.

            • Functionality cookies that remember choices you make and recognize you when you return. These cookies enable us to personalize our content, greet you by name and remember your preferences (for example, your choice of language or locality). These cookies are generally persistent cookies.

            • Ad Functionality cookies that are functionality cookies for the purposes of advertising. These cookies are generally persistent cookies.

            • Targeting cookies that collect information about your browsing habits such as the pages you have visited and the links you have followed. We use this information to make our website more relevant to your interests, and, if we enable advertising, to make advertising more relevant to you, as well as to limit the number of times you see a particular ad. These cookies are usually placed by third-party advertising networks. These cookies may track you across websites that you visit and this information is shared with third-party organizations like advertisers. These cookies are generally persistent cookies.

            • Retargeting cookies are essentially a form of targeting cookies that enable advertising based on your browsing habits and the links you have followed. These cookies are generally persistent cookies.


            List of cookies used on sovasystems.com:

            Sites(s)
            Cookie Name
            Cookie Duration
            Analytics/Performance  
            none


            Functionality
            Ably - real time data
            __cfduid
            Persistent
            sovasystems.com
            set_zoom
            Session
            sovasystems.comsova-php
            Persistent
            Google maps
            OGP
            Persistent
            Google maps
            OGPC
            Persistent
            Google grandcentral
            S
            Session
            Google
            SID
            Persistent
            Car Query - vehicle identification
            cq-settings
            Session
            datatables.net - page UI
            __cfduid
            Persistent
            datatables.net
            __utma
            Persistent
            datatables.net
            __utmz
            Session
            Cloudflare - content delivery
            __cfduid
            Persistent



            Ad Functionality
            Google/Doubleclick
            APISID
            Persistent
            Google/Doubleclick
            SAPISID
            Persistent
            Google/Doubleclick
            SID
            Persistent



            Targeting   
            Google
            CONSENT
            Persistent
            Google/DoubleclickHSID
            Persistent
            Google/DoubleclickNID
            Persistent
            Google/Doubleclick
            SSID
            Persistent
            Google
            UULE
            Persistent



            Retargeting
            none



            List of cookies used on support.sovasystems.com (support site and knowledge base by Zoho):

            Sites(s)
            Cookie Name
            Cookie Duration
            Functionality
            contacts.zoho.com
            059cbef817
            Session
            zoho.com - help desk
            71647d33eaSession
            support.sovasystems.comJSESSIONIDSession
            zoho.com
            _iamadt
            Session
            zoho.com
            _iambdt
            Session
            zoho.com
            _imtrem
            Session
            zoho.com
            _z_identity
            Session
            zoho.com
            stk
            Session
            zoho.com
            dcl_pfx_lcnt
            Session
            support.sovasystems.com
            clientauthtoken
            Session
            contacts.zoho.com
            concsr
            Session
            desk.zoho.com
            crmcsr
            Session
            support.sovasystems.com
            crmcsr
            Session
            support.sovasystems.com
            ee21a9fa40
            Session
            zoho.com - ticket creation
            IAMTFATICKET_id
            Persistent
            useloom.com - help videos
            _gat
            Persistent
            useloom.com
            ajs_group_id
            Persistent
            useloom.com
            ajs%3Acookies
            Persistent
            useloom.com
            loom_app_server_ip
            Persistent
            useloom.com
            amplitude_testuseloom.com
            Persistent
            useloom.com
            __tld__
            Persistent
            useloom.com
            loom_anon_comment
            Persistent
            useloom.com
            _ga
            Persistent
            useloom.com
            ajs_anonymous_id
            Persistent
            useloom.com
            ajs_user_id
            Persistent
            useloom.com
            amplitude_cookie_test
            Persistent

            Ad Functionality
            None




            Targeting   
            None





            Retargeting
            none


             

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            How to Disable Cookies

            It is possible to adjust your web browser preferences to alert you when a cookie is deployed your computer, to block cookies altogether or to activate or later de-activate cookies once deployed to your computer.


            To learn more about how to control cookie settings through your browser:
            • Click here to learn more about “Private Browsing” and managing cookie settings in Firefox;
            • Click here to learn more about “Incognito” and managing cookie settings in Chrome;
            • Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer; or
            • Click here to learn more about “Private Browsing” and managing cookie settings in Safari.


            You may remove persistent cookies by following directions provided by your Internet browser at the links above. While we do not require you to use cookies, certain parts of the Site will not function properly if you set your browser to refuse cookies.

             

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            Changes to this Cookies Policy

            We may update this Cookies Policy to reflect changes to our information and cookies practices by posting an updated version of this Cookies Policy on this page, or with any notice to you if required by applicable law. Your continued use of the Site after any such update constitutes acceptance of any such modified Cookies Policy. We encourage you to review this page periodically for the latest information on our cookies practices. The date of last revision is shown at the top of this Cookies Policy.

             

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            How to Contact Us

            If you have any questions regarding this Cookies Policy, please contact us by email at  privacy@sovasystems.com , or call +1 619 892 6561, or write to:


            Attn: Privacy Team
            SOVA Systems
            PO Box 600063
            San Diego, CA 92160

            Please be sure to include sufficient information so we can understand and respond to your specific question or request.

             

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            Updated: 26 Feb 2019 10:26 AM
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