Mobile Features
Install apps from unknown sources in Android
Here is how to allow unknown sources on Android. To install APK files on Android devices, you need to enable unknown sources from the phone's settings. " Unknown sources" are places outside of the Google Play Store where you can download an APK file, ...
Troubleshooting Connectivity Issues
When devices are misbehaving, you may discover that user activities are not being reported properly, tours are not showing up as being submitted, or the dispatch activity feed may not even show a security officer logged in, even though you know they ...
Updating your mobile device to the latest app version
Tap the Play Store icon in your device . If you cannot see your Play Store icon, you may need to tap the button at the bottom of your device to show all apps In the Play Store, tap the three horizontal lines at the top left A menu will open. From ...
Factory reset of Kyocera DuraForce
Performing a device reset can clear up some issues that cannot be solved by completing other maintenance tasks. If you have a misbehaving device that is locking up, is non-responsive, or otherwise is not working for you, try the link here for ...
Adding lost & found from the mobile app
Mobile app version 2.3.2 includes a feature allowing you to record lost and found records directly from the mobile app. Previously, you had to add lost and found items to your inventory or take guest inquiries from the web app. Have a look at the ...
How to install the SOVA mobile app
If you are familiar with installing apps on the Android operating system, this process should be very straight forward as our app is available in the Google Play store. Below are some screenshots to help you along as you install the SOVA mobile app ...
Approved Mobile Devices For SOVA
Updated 03-03-2021 SOVA was developed from it's inception to work well with low-end phones. The goal was to give our clients a way to get a replacement device quickly on their own, to minimize the impact on their security operation. Some competing ...
Lone Worker Protection (Man Down)
The man down feature in SOVA provides an additional measure of protection for mobile officers working alone, as the system is designed to detect falls in the device¹, which could be a signal that the officer is in trouble and needs assistance. There ...
Show Passdown Report
The show passdown button allows mobile users to view any tasks that have been "sent to passdown". Any task can be sent to passdown, and an option exists whenever completing a task to send the task to passdown. Passdown tasks would typically only ...
Lost and Found Search
Your officers are armed with a sophisticated tool to perform searches on your lost and found inventory, right from the palm of their hand. Useful at a hotel, as security officers can respond directly to guests regarding their lost and found ...
Recent Completed Tours
During shift change it is often useful to know what property tours were recently completed so that incoming officers do not duplicate the efforts of the prior shift. By reviewing the recent completed tours in SOVA Mobile, officers can make better ...
Active Tours
The "Active Tours" menu, accessible from the user context menu of SOVA Mobile, shows tours that are currently underway at your property. This is useful if you have an officer who would like to perform a patrol, but doesn't want to begin a tour that ...
Persons of Interest (mobile)
Another useful feature of SOVA is the ability to view all persons of interest (POI's) within SOVA Mobile. Of course, this assumes you are using SOVA Web to track and enroll your POI's. If not, you should begin taking advantage of this advanced ...
Shift Notes
Shift notes are added from the user context menu in SOVA Mobile, and are used to convey basic information about the shift. Note: this should not be used for emergency or time sensitive communications, there are other features in SOVA for that such ...
Cast Pic
The cast pic feature allows you to capture images from a mobile device and "cast" it to your mobile work force in a couple clicks. There are many uses for this technology, the most common of which is to transmit information about a known person of ...