Policies and Legal
Security Checklist
Organizations face the ever-increasing challenge of securing/protecting their IT data and systems from cyber threats. To meet this challenge, many organizations end up with dozens of security point-products that don’t communicate with each other and ...
Shared responsibility with SOVA
Updated on: December 19th, 2020 Understanding shared responsibility with SOVA SOVA takes responsibility for building products that are secure, reliable, and robust. While we maintain the cloud infrastructure, you are responsible for securing your ...
Data Processing and Security Terms
Terms last modified: January 31, 2020 The customer agreeing to these terms ("Customer"), and SOVA Systems or any other entity that directly or indirectly controls, is controlled by, or is under common control with SOVA Systems (as applicable, ...
CoBrowse Agreement
The CoBrowse and ScreenShare services allow our support staff to view your screen along with you to provide real time assistance or troubleshoot issues you may be experiencing on your device. This Consent Agreement (“Agreement”) governs your use of ...
Mobile Alerts Terms and Conditions
Effective Date: January 01, 2020 1. By signing up for Mobile Alerts (also the "Service") and/or continuing to receive Mobile Alerts to your mobile number, you agree to be bound by these Terms and Conditions ("Terms"). Your participation in the ...
California Privacy Rights
Categories of personal information we collect We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular ...
CCPA and SOVA Systems
LAST UPDATED: Dec 26, 2019 What is the CCPA and when does it take effect? The California Consumer Privacy Act of 2018 (the “CCPA”), is a law enacted in the State of California (U.S.) with an effective date of January 1, 2020. Generally, it expands ...
Open Source Attribution - SOVA
Updated 03-27-2021 A. INTELLECTUAL PROPERTY NOTICES 1. Patent Notices SOVA products and applications (“SOVA Products”) and methods used in association with the SOVA Products may be covered by one or more patents or pending patent applications owned ...
E-Sign Consent
Last updated: September 26, 2019 SOVA Systems and its affiliates and third party service providers (“SOVA”) may need to provide you with certain communications, notices, agreements, billing statements, or disclosures in writing (“Communications”) ...
Subprocessor List
LAST UPDATED: February 26, 2019 To support SOVA in delivering its Services, SOVA may engage third party service providers to assist SOVA with its data processing activities. When we work with these service providers in our capacity as a data ...
SOVA Privacy Center
LAST UPDATED: February 22, 2019 Welcome to the SOVA Privacy Center! SOVA respects the privacy of everyone that engages with our platform, and we are committed to being transparent about our privacy processes and policies. In order to provide our ...
Data Processing Agreement
LAST UPDATED: April 07, 2023 This Data Processing Agreement (“DPA“) forms part of the agreement between SOVA and customer (“Customer“) for the purchase of SOVA Services (as described at https://sovasystems.com/) (the “Services“) and related technical ...
Privacy Shield Policy
LAST UPDATED: February 25, 2019 SOVA Systems (“SOVA”, “we”, “our” or “us”) has subscribed to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (collectively, “Privacy Shield”). SOVA adheres to the Privacy Shield ...
Cookies Policy
LAST UPDATED: February 26, 2019 SOVA Systems and its affiliates (“ SOVA ” or “ we ”) want you to be familiar with the types of cookies used on our websites, how we use information collected through cookies, and the choices you have regarding cookies. ...
Services Privacy Policy
LAST UPDATED: April 07, 2023 SOVA Systems and its affiliates (“ SOVA ” or “ we ”) want our customers (“ Customers ” or “ you ”) to be familiar with how we collect, use, share and store information relating to your use of our services and to end users ...
Website Privacy Policy
LAST UPDATED: February 22, 2019 SOVA Systems and its affiliates (“ SOVA ” or “ we ”) want you to be familiar with the information we collect about users of our websites, how we use and share that information, and the choices you have regarding the ...
GDPR and SOVA
LAST UPDATED: December 26, 2019 I am a SOVA customer. Where can I find your DPA? Our Data Processing Agreement (DPA) for customers is available by email privacy@sovasystems.com. You will need to verify your status as a Customer of SOVA. What is ...
SaaS Contracting at SOVA
There are four sets of documents helpful for understanding the terms governing SaaS transactions at SOVA: General Terms and Conditions Order Form SaaS Product Information Privacy and Security Terms The Order Form is your contractual starting point. ...
SOVA Appliance Hardware Policy
“Hardware” means a single SOVA-supplied device. “Appliance” means Hardware that is bundled with and operates the SOVA Software licensed by You and pre-installed on the Hardware. You will own the Hardware upon SOVA’s receipt of the applicable fees, ...
Designate Data Protection Officers and EU Representatives
The EU General Data Privacy Regulation (GDPR) introduces a number of new rules for organizations to comply with whenever they handle end-user data. It also introduces two new roles to facilitate compliance with those rules: Data Protection Officers ...
Policies - What's Changed
Changes posted February 22, 2019 SOVA Systems updated our Privacy Policies on February 22, 2019. In this update we have updated the Services Privacy Policy and the Website Privacy Policy to include a section for California Residents. We also updated ...
Privacy Statement 2017
Last updated February 21, 2019 SOVA cares about your privacy SOVA Systems and its subsidiaries (sometimes referred to herein as SOVA or SOVA Systems) are committed to protecting the privacy of individuals who visit SOVA’s websites and interact with ...
User Terms of Service
LAST UPDATED: April 07, 2023 Welcome to the SOVA website, an online service designed and offered by SOVA Systems, Inc. and/or its subsidiaries and affiliates (referred to as "SOVA", "we", "our", or "us") for our clients. This End User Agreement ...
DMCA Notice
If you believe in good faith that materials hosted on this top level domain by SOVA Systems infringe your copyright, you (or your agent) may send SOVA Systems a notice requesting that the material be removed or access to it blocked. The notice must ...
Services Agreement
LAST UPDATED: February 22, 2019 The Master SaaS Agreement (“Agreement”) is a legal agreement made between you (“you” or “your”) and SOVA Systems and its affiliates (“SOVA,” “we,” “our,” or “us”). The “Agreement” refers to the Terms of Service entered ...
Website Terms
LAST UPDATED: February 22, 2019 Terms Welcome to the SOVA Systems website (“Website” or “Site”). Your use of this Website indicates your acceptance of these Terms and Conditions of Use (“Site Terms”), which we may change at any time without notice. ...
Trademarks and Service Marks owned by SOVA Systems
The following is a listing of registered and unregistered trademarks and service marks owned by SOVA Systems in the United States and/or other countries. Use of the SOVA Systems marks may be prohibited unless expressly authorized by SOVA Systems. If ...
Shipping Policy
Last updated: December 28th 2017 Welcome to SOVA Systems. Please read on to learn the rules and restrictions that govern your use of our website(s), products, services and applications (the “Services”). If you have any questions, comments, or ...